Webroot® SecureAnywhere™ - Complete
Webroot® SecureAnywhere™ - Complete
- 3,821 Topics
- 18,322 Replies
Can I turn off temporary my Webroot SecureAnywhere ?
I have a program I'm having problems with. Its been suggested to me I might have a virus. I also have Win8 which has DEFENDER. But DEFENDER is turned off by default if it detects another anti-virus program. I can turn off my Webroot temporary so I can try out DEFENDER ? If so how do I do it and turn it back on later ? thanks in advance GARY Webroot SecureAnywhere version 188.8.131.52 Windows 8
Pause or extract from sync ?
Once again I had to prove I was human ... I erred. I inadvertently moved a 90Mb compressed file into a synced folder. Not a good move ... Once the Sync gets its claws on it there doesn't seem to be a way to pause or extract the file from the sync. When I go to remove it from the local folder I'm told I can't because it is "busy". I also went to the online BkUp/Sync and deleted the file there ... but the upload appeared to keep going. I'm wrestling DSL ... so when I invite a bandwidth hog into the room I really screw myself up! This adventure is a 'done deal' ... but I would like to know for future missteps. I'm guessing there is an easy solution ... but I'm missing it. Please help. TIA John
Trouble on Mac
Dera Webroot, I have to say first and foremost I love your PC software, it's awesome! So naturally as soon as you made it avaliable for Mac I had to try it out. FIrst I ran into a little bit of trouble because the installer for mac was nowere to be found, had to regester for a trial period and choose Mac before a DMG file was downloadable. Little inconvinient but now when I have it more trouble came to show. 1) Everyday when I start my computer your software makes a scan, please make an option to set times when it should scan and not scan. 2) Every time your software start it want to quarantine a file called osx/imuler.a from my Dropbox app. I am pretty sure that this imuler.a is harmless as it's apparently the protocol file dropbox uses to comunicate - but anyway I quarantine it. Problem is it somehow is never really registered, because everytime I restart or start normally the scan detects that file. 3) Please make an option for a black/grey logo in the tray bar, I really d
BkUp/Sync prob ... might be user error
After a year of owning the product I have been trying to get sync to work ... and after many frustrating hours I decided to download the 'Backups User Guide' pdf. Apparently when I purchased SecureAnywhere I set up the Backup Account ... but didn't download the backup component. I don't have an option now (that I know of) to download the component and I don't have an "Open File Manager" button online in 'Backup & Sync'. I can get into my online account ... no problem. I can manually upload to this account ... but the sync functionality isn't there. I've used WebRoot for years ... haven't paid too much attention to details because it does its AV work so well and so invisibly. A year ago I bought into the SecureAnywhere product ... but I'm not sure which (Complete or Essential) it is. When I go to the upgrade page it tells me I have 'Complete' with 2Gb storage and 5 months remaining. I though Complete had 5 Gb ... so not sure what I have. My local WebRoot says &quo
Can't use Backup & Sync
I cannot use Backup & Sync on my Samsung Galaxy S 3. When I open the app on my phone it asks for the password and then never does anything. It keeps the password dialog box open, and in the background it shows an "error" on the authentication area. When I log into my Console it shows that an error occured during account creation and that I should call customer support. I tried to open a support ticket, but it never progresses past my password to actually open a new ticket. How do I resolve this?
adding a second device
I have Security Complete on my Android phone and want to add it to my Thrive tablet. Tried "add a device" instructions on the Webroot website. I have downloaded and installed the app on the Thrive, but when I try to activate it, I need a "complete keycode". I don't have that. What now?
Options completely missing from program
I'm running Win 8 and SecureAnywhere Complete 2013. I'm looking at the PDF manual and under PC Security>Firewall>Firewall is On or Off, below that there should be 4 options. Allow all processes..., Warn if any new...etc. In my app there's nothing. Only the Firewall is On or Off button. And it's not like the buttons should be there but are greyed out or something. There's about a half inch of white space below the Firewall On button then a line as if the options were never meant to be there. Further, when I click on View Network Applications, the Allow or Deny buttons are completely missing. Rendering any type of customization impossible. I haven't looked through the whole manual but I'm guessing other things are missing too becasue basically all I have is On and Off buttons throughout the entire program with few exceptions. Can someone explain what's going on? I've used Kaspersky for 10 years and finally switched to Webroot due to Kaspersky's complete lack of support. But th
Webroot SecureAnywhere Complete - days remaining question
Hi Webroot community members, I just bought the renewal of my webroot secure anywhere complete.... I followed the steps sent by webroot via email (see below) [list=1] [*]Open Webroot SecureAnywhere [*]Go to MyAccount [*]Click on "Activate a New Keycode" [*]When prompted, enter your keycode. You may choose to copy and paste it into the keycode field for accuracy. Your keycode is: "my new serial number" [*]Click on "Activate"[/list]The installation went perfectly fine.... however, I noticed that webroot is not honoring my days remaining on my previous subscription (I have 31 days left see image 1). After the installation webroot is now showing 366 days.... What happend to my 31 days?? I should see 366 +31 = 397 days. HELP!! [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/1014i0B3706CB23BB7DC2.png[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/1012i17611888DB2C0040.png[/img]
ever since i downloaded webroot complet my inter net pages look like this. im certain on how to refer to it and to correct it. Can anyone direct me in the right direction on how to correct this? Thanks <p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><ul><li>1<img src="[url=https://dalton-online.blackboard.com/images/ci/ng/fonts.gif]https://dalton-online.blackboard.com/images/ci/ng/fonts.gif[/url]" border="0" alt="" />&nbsp;<a title="Change Text Size" href="[url=https://dalton-online.blackboard.com/webapps/login/]https://dalton-online.blackboard.c
[i][b]Trying to get my Mother's laptop set up to use the Chrome toolbar, but when she tries to login, it tells her that the "Email address is unknown". She uses the very same address to login on the web conslle without any difficulty, but the chrome toolbar will not accept it. Any ideas or suggestions/ Rebooting doesn't seem to help.[/b][/i]
Serious problem with WRSA
Today after a logoff and logon of my Windows 7 I was unable to see the deskop because I received an error from explorer.exe that the file wrusr.dll was not a windows file or was corrupted. I only managed in safe mode to uninstall WRSA and after rebooting in normal mode i was able to see desktop althought WRSA was in the process of scanning the system from the beginning. It seems that it was reinstalled automatically. Is this possible? Don't know what happened here. Any explanations?
I use NIS 2013 and Webroot. I liked them both. One thing I wish Webroot had that Norton does is "system insight" (shows when programs were installed, when viruses where found, when scans were done, and performance issues such as high memory usage/high cpu usage). Anyhow, this comes in handy for me when I need to find out: 1. When a virus was installed via a program (to find the culprit person). 2. When and what program was installed to troubleshoot Windows issues. 3. Verify and check if scheduled scans are taken place correctly. 4. Look and see what programs were used the most, usage of memory/cpu of each program, and whether the PC turns off or goes into standby. Keep in mind (for those who don't use Norton), that this is all done in a clean calendar format. I love Webroot, but wish there was some type of expanded log. Webroot may possibly add and expand on this feature in the near future? Thanks!
Removing an old computer and adding a new one in its place
Greetings all. I hope someone can answer this for me. I have the 3 computer plan and one of the computers is old and I want to remove it and add my new computer to the plan in it's place. Can anyone tell me how I do that? Your help is greatly appreciated.
Firewall, identity shield and real time protection disabled after new update 184.108.40.206
I installed webroot complete for trial but today my firewall, identity shield and real time protection has been disabled since latest update 220.127.116.11. When i try to enable these using captcha it disables my protection. how to correct this? help to resolve my problem.
having trouble getting ito my account
hello all , I hope some one can help . I had to reinstall my whole computer & now I cannot find a place to download the webroot tool bar again. Does anyone know where to go for it ?? please help . I think if I can get that back I will be able to get into the console , which is the other item I am having trouble with . Every time I sign into my webroot secure anywhere it just logs me out. thanks for any words or links of wisdom . [email removed by Admin for security]
Google Chrome Webroot app added without me downloading?
I have Webroot SecureAnywhere and this morning when I got online I noticed that I had a Webroot app had been added right next to my address bar along with my other 2 apps; Gmail and AdBlocker. Now I haven't gone to the app store and added this to chrome it just did it itself. When I go to my extensions, it shows Webroot Password Manager. When I click on the app itself it asks me for email and password. I haven't done it yet because I wanted to know if this is some new feature of Webroot or is something trying to get my account info. Thanks!
When will current subscribers have additional online backup space enabled?
I sent a question to support regarding the new amount of online backup space available (25GB) vs the size when I subscribed (10GB) and recived a reply that the online backup space has been increased from 10GB to 25GB, I still show that there is only 10GB available to me, when will the increase be applied to my account? Thanks.
:I have a new two week old computer that I wanted to get decent virus protection installed. I uninstalled the free 30 day promo software that was on the computer then uploaded a 14 day trial of webroot. When I restarted the computer, my computer would not open. I let it sit for 4 hours hoping that it would find a way. NOPE. So I had to restore my two week old computer to open it. In the process I lost all of the programs that had been uploaded which included a main program for my employer that was essential to my job. I read all of the reviews on this software and installed it believing I would have no issues. Do you put reviews on sites to make it look as though this is the best software???? I have used Kaspersky as well as Norton in the past and had nooo issues. Unless my programs can be restored I will be going on the sites to resolve the lies that are posted. I am just disgusted.
Pretty fed up now.
I bought the webroot anywhere complete package, so I could have the best protection on my pc , phone, and tablet. Pretty much after a few days things are not working any more. I shouldn't have to uninstall and reinstall the suite. Still no support for google chrome, I.E. will not open more than 3 tabs sometimes (not often) it will open four with the webroot toolbar. Most the time after three tabs are open and I open a fourth the webroot tool bar is not even on that tab, so the logging in does not work. Back up and sync does not work yet. It went all screwy on my phone, I open it up one day to find for what ever reason all the protection settings had turned themselves off, and I had to manually turn them all on again. The migration of the back up data should not have left it broken, it should not have been set until it was up and running right, maybe a window of a few hours between moving files and it should have been running. I paid $80 bucks now for a security suite that has continual
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