Got a Question?
Have a product question? Start here!
- 532 Topics
- 2,299 Replies
Webroot installs itself into ".%programfiles%" not "C:Program Files"
I am a long time happy Webroot customer. I download most installers into my C:SysAdminInstallers directory and run them from there, where the installer asks for the installation directory. No problem, I put in C:Program Files. With this Nov. 2018 release of WebRoot, however, things have changed. It overrode my specification and attempted to install itself into the following subdirectory: C:SysAdminInstallers%program files%RllpdptrqVgdPtGk.exe I attempt to put in C:Program Files and the WebRoot installer overrode it with %programfiles% as a subdirectory using requested randomized directory and file name. C:SysAdminInstallers%program files% Yes that is '%' in the file name. I figure I must be missing some basic concept or be infected by a virus. Yes both my machine and user environment variables are set as follows: programfiles =C:Program Files I think the last time I had to set environment variables was sometime in the 1980s with MS-DOS. I say "attempted" because the installation
IE 11 crashes, ntdll.dll
IE Crashes: error: "IE has stopped working. A problem caused the program to stop working correctly. ...." IE then restarts. The issue appears on 4 computers I have seen so far, all with Windows 7 Pro, IE11 and WSA 22.214.171.124 Event viewer shows: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.19036, time stamp: 0x5b077e91 Faulting module name: ntdll.dll, version: 6.1.7601.24150, time stamp: 0x5b0cb980 Exception code: 0xc0000374 Fault offset: 0x000ce9fb Faulting process id: 0x3eb04 Faulting application start time: 0x01d40d5099ed3a0b Faulting application path: C:Program Files (x86)Internet ExplorerIEXPLORE.EXE Faulting module path: C:WindowsSysWOW64tdll.dll Report Id: f43dbcc1-7943-11e8-ab1d-34e6d753d372 I have disabled WR add ons, except for WR Filtering Extension (cannot disable)Problem still exists .[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/34341iDB1336A315608273.jpg[/img]
Blocking Amazon Prime Streaming without Blocking Amazon Shopping
Hello all, appreciate any help in advance. I'm looking for a way to block Amazon Prime Video website without having to block the entire amazon.com domain. I'm using Webroot Endpoint protection, as well as DNS Protection. Any ideas?
Failed - Virus scan failed
Hi, when creating an excel .xlsx file from our own software report system I get an error as follows and no file can be created: 'Failed - Virus scan failed' Any help would be most appreciated on how to fix this. Picture below: [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/36440i6049C3F191AC19A7.png[/img]
Webroot Freezing Win10 after latest updates
G'day folks, new here. I joined to get some assistance. I have two clients whose machines froze after rebooting following latest updates to Windows 10 last week. I have reset both computers whilst trying to find the culprit. Installing Webroot on a fresh install of Win10 with updates, no other programs and it freezes. If I install it in safe mode, it installs but the computers freeze when entering desktop. I then have to restore back. What is going on with Webroot?
Detailed and customized reports for MSP's
I was looking into the reports and was wondering a couple things: 1. Can we generate non-graph reports? Something with text detailing type of threat discovered, when it was identified and when it was removed? 2. Adding a company logo to the title screen. 3. Modifying the format displayed for current reports. ie: instead of showing 1 report per page possibly show 4 reports per page? Regards, Matt
Is the FCU Policy Change Still Required
Hi, I recall that when Windows 10 1709 came out, there was a performance issue that required disabling the realtime shield in some cases. Obviously not something we'd like to do long term. Is that issue resolved now or should the machines that had that issue still run with the realtime shield disabled?
Deploy Webroot extension for Google Chrome by GPO
Hi, I want to force the installation of the webroot extension by GPO. I have test the Google chrome GPO to install the webroot extension , this function work well . But Webroot extension didn't reconize the Webroot AV installation : The message was : This extension requires Webroot SecureAnywhere PC to be installed and running, please find more information [url=http://answers.webroot.com/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=2657]here[/url]. the used Chrome GPO was : Configure the list of applications and extensions that are forced to install and the value was: kjeghcllfecehndceplomkocgfbklffd;[url=https://clients2.google.com/service/update2/crx]https://clients2.google.com/service/update2/crx[/url] What is wrong? Thx in advance Philippe
Unable to remove Webroot
I have a server that I wish to remove Webroot from. The software has been "fully" uninstalled and the only remnant I can find is the application entry in "Ädd/Remove Programs". I have tried both the Webroot removal tool and the upgrade tool which both run and report success however the entry remains. >> Webroot SecureAnywhere 9.18.44 Any help would be greatly appreciated.
Multi-page Endpoint Sorting in GSM not working?
When I sort by "status" or "last seen" in group management with a site that has 50+ endpoints, the sorting only applies on a page-by-page basis. For instance, when I sort by status, an endpoint on the second page that "needs attention" will not show up at the top of the first page, but instead will show up at the top of the second page. The sorting applies to each individual page of 50 and doesn't re-sort the whole group of endpoints and re-order them. Example screen capture: [url=https://www.useloom.com/share/8a5f015ec1ae45c98c31fead6488bf68]https://www.useloom.com/share/8a5f015ec1ae45c98c31fead6488bf68[/url]
Monthly accounting reports
I am new to Webroot. We currently have 30 sites listed in GSM and I want to generate a monthly report that prints each workstation for each site, with totals on machines that have an endpoint and the date that it was installed. I dont want charts, just the actual workstation names, per site for accounting. In other words we bill monthly, passing on the cost of the endpoint for each workstation to the customer. This would be like an accounting report. I have played with the reports in the GSM but they all seem to only do charts. Can someone show me how to do this?
Removing Deactivated Endpoints
The two posts I've seen regarding this issue are from 2013 and 2015... each post contains verbage that this is "in the works". It's 2018... is it still in the works? I cannot seem to find anywhere on the dashboard or console to remove endpoints I have deactivated. Do I still need to send in a ticket for support to remove them?
Need Assist to Whitelisting Important almost daily used Software,Webroot Deletes Exe(kmsauto&Keygen)
Hi Team, The [b]"kmsauto" & "Keygen" [/b] crack key is getting removed by the webroot even after we excluded/override in the console, The mentioned exe is used to crak the windows OS and Microsoft office but the webroot is identified and removed it. After that deactivating the OS and office products and this leads to stop the business applications which is running based on office activations. Kindly help on this and do the needful. Thank You
webroot with pfsense firewall support
Hi All, i have one customer having pfsense firewall and the customer limiting the internet access from all end-users, with webroot require to allow wildcard addresses on the firewall but unfortunately pfsense not supporting wildcard domain is there any solution to allow the client work with webroot ? looking for your support
Issue with SMB shares on 1709 and 126.96.36.199
Hi. We have recently seen a number of individuals running W10 build 1709 and WSA 188.8.131.52. File shares have become unusable, resulting in a "folder path not found" error in other W10 clients and even from the host PC itself. In all cases, we have found that the host PC can see its own shares, but gets that error when opening them. Other clients get that message when trying to connect to the host, before listing the shares. All of the affected were being managed by the workstation policy with Identity Shield enabled. We have found that after uninstalling the WR client from the portal, and restarting the host PC, that all sharing/access issues are resolved. As yet, we have not reinstalled WRSA on any of the affected machines and all of the affected are being managed by an alternative AV until we can identify what is causing this.
Webroot Business Endpoint vs. Home Products
I'm considering purchasing Webroot for my home network. I have more than 5 devices that would benefit from Webroot, and am trying to decide if I should treat my home network as a small business, or simply buy multiple copies of the home products. I'm currently using a business product from another vendor and am looking to switch. I'm just wondering what the differences are between the Business Endpoint Protection compared to the Home products. Aside from price and support for Windows Server, are there any other significant differences between the two products in terms of the protection they provide or available features?
Is webroot preventing internet searches
hello there, without webroot enabled on windows 7 internet browsing works 100%. with webroot enabled we can access pages and sites we type the correct web address for but we cannot perform searches for the same or any other pages. google shows "err empty response" and IE shoes "page cannot be displayed". i have looked at filter catagories and as far as i can see there is nothing blocked that should prevent us from reaching the sites we need. any ideas?
Web filtering driver
Was just looking thru some of the settings for Firewall/Web shield in advanced settings and I noticed that the box for Web filtering driver was NOT checked by default. I guess I'm not sure exactly what this driver does and whether to check it or not? Are there any disadvantages to having it checked?
Host Name appears twice in Endpoint Protection > Group management
Hi We have the same host name appearing twice in the group management screen of Webroot SecureAnywhere console. How do I remove one of these? One is showing 'protected' with the correct version number, one is showing as 'not seen recently' with the incorrect version number.
Endpoint scan other harddrives then C:?
Hi, I have endpoint installd on two fileservers and endpoint are setup with default standard server policy but it do seem that endpoint don't scan D: or other harddrives beside C: when it's scheduled to scan trough my files. How can I change that? I want Endpoint to scan trough all of my files and that's includes my other harddrives also sutch as D: E: etc.
API Access for LabTech
I am reconfiguring the plug in in Labtech , the documentation says I have to get the API Access form GSM, inlcuding shows me where I can get the keys. However in my panel doesnt show up anything like the documentation and I am the admin, do I have to unhiden or what to do to get the right GSM panel
Join the Conversation
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.