Webroot Mobile Security for Android
Support for our Android mobile apps.
- 941 Topics
- 5,008 Replies
Webrott is hanging when scanning and I can't get it to update my scan definitions. I have done a fresh install from Google play and that has nont changed the issue. I am absolutely positive that this has been covered already, but I can't seem to find the thread with the solution. Sorry for the inconvenience.
I have had Secure Anywhere on my HTC One phone for a while without needing to enter a password. Now the phone requires a password to unlock the screen which I am able to do. However, I would like to return to password free access to the phone. Is there a way I can change the settings to do this?
trying to install Secure anywhere complete on android phone. I am using correct email address and password, and keycode. I am receiving an error. Account creation failed. Raw error. com.webroot. engine. license check failed due to invalid keycode. I am using keycode that was emailed to me. It does work on my pc.
I am having a similar issue as several others on various postings but I'm unable to get a resolution so I thought I'd ask here. I have two PC's protected and working fine. My wife and I have exactly the same Android phones. My phone works fine but I am unable to log into Webroot through her phone and the the "the email or password you entered is incorrect". The online interface shows her phone "needing attention" and that the "USB debugging is enabled" where in fact it is not. I am unable to make the program run at all on her phone. Her phone did work just fine when new and she broke that phone and got an exact replacement and ATT moved her SIM card to the new phone. This is approximately when we started having issues with her Webroot software not working. What can I do to fix this? Thanks.
howdy, just re installed phone and installed me apps, i like to use secureweb but this time round i cant use it as every time i click the app icon it just keeps loading me into [url=http://www.webroot.com/us/en]www.webroot.com/us/en[/url] where i cant search around the web, when i go through the phone to try set secureweb as default in manage apps cant find it, does not show under all, why does it not work anymore, cheers Andy
After visiting a certain website that shows videos and is not You Tube ;) ;) Google Chrome was invaded by a pop up telling me I have malware and viruses and trying to get me to buy their removal software. I then ran a scan with Secure Anywhere (while the pop up was active) but Secure Anywhere found no problems and said my phone was clean. This isn't the first time that's happened. I rely on you guys, what's up? Plz provide email address so I can send my Android logs
Hello, When I login to 'mywebrootsecureanywhere' acccount I can see my protected pc's and mobile phone. So far so good. However, in the mobile security box I find that I have to look to my mobile device. So that is what I do. Then I find the remark that the defenitions are out of date. But, as far as I know they are very up to date; they were update a few hours ago; I have now: 3.1 Build 4547 So, somehow webroot does not register these updates (I have had this 'issue from the very beginning, after switsching from Spysweeper to WebrootSecureAnywhere. Although not a big problem, it is a bit annoying. Any solution(s)?
Hello, I have discovered by chance that WSA Android can be easily terminated. If you open WSA in Applications Manager and press Enforce Termination WSA terminates then. I had expected a prompt for a password like when you uninstall WSA. It seems like a security hole, doesn't seem? In this way a malware can easily terminate WSA and penetrate into Android. Nevertheless it might be rather Android limitation/behaviour than a security flaw. Therefore any comment is appreciated. Thanks & regards, pegas
Hi, I recently insalled Webroot Security & Antivirus for my Android phone. I like the app alot but I sadly had to uninstall the program due to lack of space in my phone. I logged into webroot as well and removed the device from where I'd registered it. My problem is whenever I turn on my phone the screen lock thing still comes up (where it wants my security/pass number). I do not know how to get rid of the screen. I can get into my phone and everything but I just don't want the security screen to keep coming up every time even though I've uninstalled the app. I can't find any thing about this through my searches or in the options in my phone. Please help.
Even though I was pretty sure I already had paid for the protection in the bundle package I had purchased not to long ago and had been using. I figured why not just pay the 5 dollars and be done with it and upgrade. After doing that I am still on the free version and it wants me to upgrade again. I did a force check and nothing. If anyone can be of assistance I would sure appreciate it. Thank you, Garrett
In addition to all of the other bad effects caused by the WSA Complete Mobile update 126.96.36.199995, the update killed [b]PER APP[/b] battery usage statistics in both the updated WSA and Android 9 ("Android ONE" version). Nokia 3.1. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/9449f774-6885-4cf5-bec2-5206b01c5369.png[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/705ce1a2-4a5b-47f8-a71a-81847134174d.png[/img]
Hello. New sim, no data, no wifi. I have such a long and nice password on my webroot acc that the field_value of the lockscreen simply wont take it. What can i do in this case. Im stuck. Edit: The Simcard is back in.. but no data no wifi is activated ..
Webroot is using a ridiculous amount of memory on my device and I can't figure it out. I'm running on a Samsung Galaxy Note 2 I've seen it go as high as 70 MB while no scan is taking place. Currently it's at 50 MB just idle, no scan. I've tried re-installing multiple times, but I get the same results. I'm installing the free version, however I have a security plus subscription so I've also tried activating it on the free version and it enables extra shields, but memory usage remains high. The memory usage is high regardless if I active the security plus features or not. After a reboot I notice Webroot starts off at 20 MB and it feels like every 5s I notice it climb 1 MB in usage and it just keeps going up and up. Note, I also opened up a support ticket, but I'm getting no where with the ticket. I keep getting general information on battery usage. I haven't once spoken about battery usage, so it's frustrating when you contact support and all you get is company lines on battery u
hello i final got into phone and my gmail as face book and down load all the software i need but now i cant get into the antivirus i know they gave me some code but the window closed before i could write it down. so i can sign in help ????
Hi I renewed my licence with a new key code on Sunday, which is working fine on my pc. However, my mobile application is showing the licence as expired, even though it supposedly checks for licence updates every 24 hours. The 'force licence check' option is ghosted so I cannot select it. Please advise.
The latest update keeps crashing on my Sony Ericsson Xperia Arc s by not auto scanning when i download any apps restart the phone works for a while then crashes again uninstall re-install works for while and crashes again some help with this i'm awaiting for some help on this issue anybody.
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