Webroot Mobile Security for Android
Support for our Android mobile apps.
- 940 Topics
- 5,006 Replies
I have webroot installed on my mobile phone and have been using it fine for weeks. I used the phone in an airport OK and turned it off. I then needed to make another call and turned on the phone and up came the red webroot locked message. I did not ask for the phone to be locked and no one else has access to do that, so why did it happen? PS, I am not switching SIM card or anything like that. Just turned off the phone completely and turned it on again later to make a call.
[u]From the mobile security website, you’ll be able to:[/u] [list] [*]Find your phone on a map if it’s lost or stolen* [*]Activate a scream alert to find your phone nearby* [*]Remotely lock your phone to protect your personal data like passwords, contacts, and photos[/list]How are you supposed to do any of that if you have to register first, and to register, you have to have a key code?
i have installed webroot mobile security and antivirus on my android device but i cannot get started. it asks me to create a webroot account but when i try to sign in it displays an error message"your device currently doesn't have internet connection. raw error: malformed licence check responce received". this doesn't mean anything at all because i have internet connection perfectly well. in order to sign in i had to visit webroot's url. but still when i tried to log in, the same problem occured. please let me know why is it happening? **edit for useful subject -admin
I am having a similar issue as several others on various postings but I'm unable to get a resolution so I thought I'd ask here. I have two PC's protected and working fine. My wife and I have exactly the same Android phones. My phone works fine but I am unable to log into Webroot through her phone and the the "the email or password you entered is incorrect". The online interface shows her phone "needing attention" and that the "USB debugging is enabled" where in fact it is not. I am unable to make the program run at all on her phone. Her phone did work just fine when new and she broke that phone and got an exact replacement and ATT moved her SIM card to the new phone. This is approximately when we started having issues with her Webroot software not working. What can I do to fix this? Thanks.
Hello, I have scoured the message boards for a solution to the log in fail I am getting. the message I recieve says "The email or password you entered is incorrect." Now I have read all the boards and the basic troubleshooting that you guys have posted and I am still getting the message. The phone does autofill the email address but I correct it. I believe the problem has something to do with I just bought another year and added an additional security key to my webroot page.
I was given an unlock code by my mobile phone network which my phone didn't recognise.When I switched my phone on with my normal sim, webroot had locked my phone. I have no idea what my pssword is and the website will recognise any of my emails to change it. I never registered my keycode. Now my phone is locked I can't access my keycode to open an account. How do I unlock my phone? Is there any webroot contact in the UK?My phone is a Galaxy 2 and it is on Orange. Please help!!!!!!!!!
hi iv'e encounterd another problem since getting that threat andriod mobiletraker tryed opening webroot a few moments ago and now it keeps crashing wont let me run the app and the symbol in my over head bar has vanished.??????????????????????????????????????????????? Samsung galaxy S 2 4.0.3 *edit for useful subject line *corrected "weebroot" to "webroot" -admin
Webroot SecureAnywhere Mobile found 1 threat today: Mobile tracker com.andriod.settings.mt It is however unable to remove it. Is there anyway to tell if this is a real threat or a false positive. If it is a threat how would I remove it without wiping the phone. Running Samsung Galaxy S2 Andriod 4.0.3. Thanks
AT&T email and Dolphin Browser for tablets Ver 1.0 are leaving advertising apps on my homescreen. Is there a way that I can use Webroot to block this unwanted activity? I am concerned about collection of personal data since I have no idea how deep this intrusion goes, nor any idea of how to stop it.
Due to some crashing issue, I have done a factory reset on my P6200 tablet and reinstall all my applications. However, when I reinstalled Webroot Mobile Security, it prompted an error "Raw Error (URFM9988) Console creation has been exceeded". I unable to login to my account on my tablet console., I am stucked now. Please kindly assist the soonest. Many thanks.
Hi ive used webroot for a before on my pc and found it to be a very good program and had no problems and so i thought id try it on my andriod mobile and its been working great then recently i got the premier version and my login home page tells me my device has threats and i tryed a scan on my device and its came back clean ...? please help .
I bought Webroot Secure Complete 6 months ago and loaded it onto my computer, no problems. Now today, 06/16, bought my first ever android phone (Galaxy Ace) and thought that it was sensible to protect that as well. I've followed the Mobile Help instructions for downloading the app from the Google store onto my phone and the three icons have appeared in my app list. However, when I attempt to log in to my Webroot account via my mobile phone, using my username, password and keycode, it states that either the username or password is incorrect. (The email address on my mobile phone is not autofilled with an incorrect address.) This is despite me being able to login to my account on my computer using the same username and password. Also, my mobile phone has not appeared in the list of protected devices on my account. Any ideas why please?
Hi, my name is John Deth. I'm a first time poster here. Anyway, I've been using Webroot SecureAnywhere Mobile for the past seven months and am extremely satisfied with it (it runs faster, more efficiently and gives me fewer headaches than Netqin), but lately I've noticed a popup appearing on my mobile browser called "Mo.gifts.org" that tries to shut off the site I'm on and take me directly to their site. There's no way to even go to a new window, the only ways to escape are to either click OK on the popup or push the Home button, then go to Settings, then force close and clear the Browser. I should point out that I don't even go to any suspicious sites, these popups came up when I was on perfectly safe sites, namely ESPN.com. What I'm wondering is this: Is Webroot aware of this problem and are they planning to take action to stop this potential threat? **edit for useful subject line -admin
[h2]Question[/h2]When I try to log in with my email address, password, and keycode its giving me an error saying "Login failed. The email or password you entered is incorrect." What do I do now? [h2]Answer[/h2][h3]Is the Device Online?[/h3] If Webroot cannot connect to the internet at all when entering your username and password, it may misinterpret the lack of connectivity as an indication that your username or password is incorrect. Please open a browser and go to a new page to see if you have internet connectivity. If not, please troubleshoot your device's internet connectivity issue first. Webroot cannot reach out to our servers if your device cannot connect to the internet. [h3] [/h3][h3]Pre-Filled Email Address[/h3]The number one cause for this issue is that the OS pre-fills the Google Account email address, but the user's email is a different email address. For example, on the phone, I might be logged in as email@example.com, but my Webroot acco
I have an unrooted Motorola Droid phone with Android 2.2.3 on it. I have had Webroot Security & Antivirus installed on it for approx 6 months. I was using the call & SMS blocking feature and had multiple numbers entered to be blocked. The app had been blocking text and MMS messages from these numbers until the last update. After the last update the app no longer blocked text and MMS messages from the selected numbers. I am not sure if it was blocking phone calls or not since then since I have not received any phone calls from the numbers. I have tried reentering the numbers and reinstalling the app without any success. Any thoughts or suggestions on how to get this feature working again as this was one of the main reason I installed this product to start with?
Hello, I changed the SIM card in my phone, and now it's locked and I can't unlock it even when I changed my password and typed in a new one. I'm on vacation overseas and really need for my phone to work. Is there any way someone could help me if I provide my account info? Thanks! Laura
Okay, i just bought my ASUS Transformer Prime and i bought the Webroot 1 year security system , the problem is, i followed the instruction but it didnt lead me anywhere, so i tried and tried, but no luck....so how do i activate my webroot security using my keycode that i bought? Thanks, Roi
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