Webroot Mobile Security for Android
Support for our Android mobile apps.
- 943 Topics
- 4,978 Replies
Installed on different computer and purchased renewal. When trying to download, message "The keycode could not be verified at this time. Ensure that Secure Anywhere is allowed to connect to the internet and try again" popped up. I tried turning off the firewall protection and redownloading, but got the same message. Then I tried uninstalling the previoius version of Webroot, but when entering the keycode again after trying to redownload I got a message that the keycode was verified but expired.
[b]600 million Samsung Galaxy phones exposed to hackers[/b] Every Samsung Galaxy device -- from the S3 to the latest S6 -- has a significant flaw that lets in hackers, researchers have discovered. The vulnerability lives in the phones' keyboard software, which can't be deleted. The flaw potentially allows hackers to spy on anyone using a Samsung Galaxy phone. You can be exposed by using public or insecure Wi-Fi. But some researchers think users are exposed even on cell phone networks. [url=http://money.cnn.com/2015/06/17/technology/samsung-galaxy-hack/index.html]Read more >>[/url]
My computer's been covered for a long time. Can I add my new Android phone? I've downloaded the app but don't know how to install it. Is there any charge to add the phone? I'd also like to find out when my coverage expires. Thank you. Kathy
I upgraded to SecureAnywhere Complete and when I try to install the app on my Galaxy Note 4, I get the error above. My username and password are correct and the keycode is pasted directly from an email sent from Webroot. I installed the free version of security mobile and upgraded to the premier and from there added my orignal keycode and it informed me to download the SecureAnywhere Complete. Please help.
I installed webroot on my motorla moto G. Internet speed goes into crawl mode. I shut off all webroot shields, reboot phone and my speed jumps back up. If I turn on any one shield, the speed crashes down to <1MBS. Note: this is a WiFi only problem Any thoughts?
Hi all, I am having trouble with Webroot on my Android Tablet. I have three "click to fix" issues with: Install Shield is off, File System Shield is off, and Execution Shield is off. When I "click to fix " , nothing happens. I believe this is due to my changing/refreshing my activation code once I installed Webroot on my Android Tablet. When this happens, (or not happens), I click on the help button where I login to my Webroot account and receive a message along the lines of "access denied- you do not have sufficient credentials/permissions to perform this action" or whatnot. I am thinking that this is also related to the changing or refreshing the activation code. Thoughts? Thanks in advance! -Sara
Hi Everyone I run Secure Anywhere Complete on my HTC One XL android phone. Several times in the last week, the phone has locked (red screen) during a phone call. This cuts off the call. Lost Device Protection is ON, but the phone has been in use by me each time it has locked. I have not changed any settings. I didn't remember my pw at the time, but unlocked it for a while by turning the phone off. I'm concerned that the lock signals are coming from elsewhere. Thanks Newby
I have recently bought my first android tablet and (after installing WR Mobile!) I downloaded Firefox because I am used to that on my PC. Whilst looking through this forum I found a thread stating that only Google's native Chrome would be secure for browsing in Android whilst Firefox and other browsers would not be. [url=https://community.webroot.com/t5/Ideas-Exchange/Mobile-Secure-Web-Browsing-for-alternative-browsers/idi-p/2978]https://community.webroot.com/t5/Ideas-Exchange/Mobile-Secure-Web-Browsing-for-alternative-browsers/idi-p/2978[/url] That thread is now over three years old and I was wondering if anything had changed and if I am vulnerable continuing to use Firefox?
I am wondering if I have 2 antivrus apps on my phone - that it may pose a problem. I forgot about my webroot svc on my PC and that I could use it on my smartphone. So I purchased LOOKOUT for 80bucks a year. They are currently both still on my Galaxy4 smartphone. Other than being an idiot, can it do damage to the phone having 2 antivirus apps running at once?? Thanks for your help....Rich
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