Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,968 Topics
- 25,271 Replies
Webroot Detected Malware in Battle.Net Launcher (First I've ever seen this in 10 years)
Battle.Net Launcher was created by Blizzard Entertainment. It’s used to launch all their games. I’ve used both Battle.Net Launcher and Webroot for 7+ years and I’ve never seen this before. Webroot Threats Detected:Malware GroupW32.Trojan.Dynamer It says it’s the Launcher which ends with: “exe.50.10808.temp” Does anyone else use Battle.Net Launcher, or has anyone seen this before? I trust Blizzard, so I don’t want to jump the gun here or do anything hasty like remove Battle.Net, but this is definitely a first.Help much appreciated.
Recover Password for Desktop app
Nvidia Graphics driver update is being detected as malware. I cannot update my graphics drivers unless I can temporarily turn off protection or whitelist the .exe. Until the graphics driver is updated, I cannot use many application on my PC, including some Steam games.I am unable to temporarily turn off protection as I have lost the password to the desktop app.I tried using the web console to manage the desktop app, but my PC is not showing up. I need a way to recover the desktop app password. I would like to somehow resync the desktop app and webapp so I can remotely manage. Nvidia graphics driver should not be detected as malware.
Webroot SecureAnywhere v220.127.116.11 incompatible with Malwarebytes Anti-Malware v2.00.02.1012.
My Malwarebytes Anti-Malware professional v2.00.02.1012 was working fine until the latest update of webroot to version 18.104.22.168. Now Malwarebytes will not launch at all, comes up with error that program failed to launch and to check windows for a solution which is useless. I uninstalled the program but reinstall comes up with dozens of error messages and the program fails to launch again, same error as before while Webroot active protection is enabled. I uninstalled Malwarebytes with Revo Uninstaller to remove any leftover files and registries and then I disabled active protection in webroot and reinstalled Malwarebytes again for a 3rd time and now it installs correctly. Re-enabling the active protection seems to be okay for now. Will post any updates I find.
Cannot open Webroot SecureAnywhere
Hi,I had Webroot Secureanywhere on my Mac last year. I have the latest OS. I renewed, by installing again Webroot. When I try to open it, the Webroot window with scan options does not open. Previously, I was able to open, and was able to check the status, or change setting. Now, I cannot do anything. I installed it using download from the site. I tried to reinstall from the CD, but I get message that the install is up to date.Help. Thanks for assistance.
Alert! Your subscription has expiered! ...Uninstall
[b]This is how I uninstalled Webroot as most of all Programs are uninstalled on Windows Operating Systems![/b] From the [b]Start[/b] menu, navigate to [b]Control Panel[/b] then to [b]Programs and Features[/b], then [b]Webroot[/b], then [b]Uninstall Webroot[/b], then [b]Restart[/b]. [b]Webroot did not uninstall correctly. Webroot did not remove itself from my computer[/b]. 1. There is an [b]Icon ([/b] [b]! )[/b] on the Taskbar which when clicked on opens: [b]Security Alert! Renew Now! Your subscription has expired![/b] 2. On the [b]Local Disk (C[/b]: then [b]Program Files[/b] then [b]Webroot[/b] then [b]WRSA[/b]. When I try to Delete the Program Folder: [b]Webroot[/b] - The action can't be completed because the folder or a file in it is open in another program. Close the folder and try again. [b]Try Again [/b] [b]| Cancel[/b] When I try to Delete the [b]WRSA[/b] Application (.[b]exe[/b]) "file inside" the Webroot [b]folder[/b] - File In Use - The action can'
Where's the Webroot shortcut?
When I reboot recently, the shortcut to start Webroot appears each time I reboot, and the Webroot shortcut that was on my desktop has disappeared. I’ve also seen an indication that Webroot needs to scan my system, yet the scan never finds any errors or bad files. What’s going on?
I have tried installing Webroot twice now, and as it is doing the initial scan during setup it kills my audio services. Once it has done that, the computer bogs down, and I have to reset it(from safe mode), or do like I did this time, and do a system restore. Does anyone have any ideas as to why it keeps doing this?
Protected browser (Chrome) won't launch
I’ve been having an issue with Chrome not launching when it’s on the protected list of Webroot. This seems to happen after Chrome has updated. I’ve had to switch Chrome from “Protect” to “Allow” in order for it to launch. This doesn’t seem to be an issue with Firefox. I’ve tried reinstalling Webroot multiple times with no success. Is there something I’m missing? Why is this a continuing issue?
Webroot causing software to hang in Windows 7
I've recently been having a lot of hassle with Webroot causing my Windows 7 PC to hang/lock-up when I exit my preferred games software (CMx titles from Battlefront.com). All of the titles are now allowed in my Webroot settings (which had cured earlier incidences of the problem with a single title), yet the problem now persists with all of them. When I exit the game the software hangs, Ctrl,Alt & Del allows me to end the task, but the game .exe remains visible in task manager. Taskkill commands fail as they do not see a running instance of the .exe despite it being visible in Tasklist. Reliablility and non interference with my gaming was why I switched to Webroot in the first place and as my licenses are due for renewal soon, it's likely to be why I switch again unless someone can point me toward a cure for this irritating issue. In hope, all the best Andy S.
Renewal 3-User Package not working on 3rd PC?
I’ve renewed my Webroot Subscription today 3-Devices/3 Year package, unfortunately, one of the PC’s not showing in Webroot SecureAnywhere Portal. All 3 devices are running Windows 10 with update (OS Build 19042.789), and all three devices appear to be working in their respective Anti-Virus security modes (All GREEN - no Amber or Red colour backgrounds), however when I access the Webroot SecureAnywhere Console only 2 PC’s are showing!I’ve uninstalled Webroot on the one PC with the problem and re-installed with default settings and it’s COMPLETED a scan whilst to finish off the install as recommended, rebooted the PC and the software looks fine as if ALL is ok, however this 3rd PC still doesn’t show in Webroot online console, any ideas anyone?
How to allow son away at college to download Webroot on my account?
My son is away at college, not living with me. He had Webroot on his last computer but recently got a new one. I have room on my account to add a new user/computer. He and his email are listed under Users. His user shows: 2FA: disabled; Secure Anywhere: Admin; PC Security: Admin; Mobile Security: No Access; Passwords: Access. (I changed him to an admin so that he could add himself to the extra user available.)He doesn’t have a password — perhaps he has one and has since lost it. He tried to get a new password sent to the email on file. It asked for certain characters of the security code. I provided the code I have. It didn’t work for him, so he couldn’t get in to download and set up. Additionally, I am in the U.S. and he is in France.How is this sort of thing done? Do I need to give him my user/password/key so that he can download the software? This seems prehistoric. Should be easier so I must be missing something. Any help much appreciated.
Page_Fault_In_Nonpaged_area. wrcore.x64.sys (Windows 7)
Every Time I Go on a Web Browser and browse sites like youtube and sites with video based ads windows Crashes after a while. i know this isnt normal as this didnt happen anytime last year or early this year. it always happens when i go online. idk why. is it a bug? below is the bugcheck code, Parameters, and the driver it mentions(in the format of the BSOD.* STOP: 0x00000050 (0xfffff8a04f305000, 0x0000000000000000, 0xfffff80003ccd07a,0x0000000000000000)*** WRCore.x64.sys - Address 0xfffff88002c7a718 base at 0xfffff88002c42000 DateStamp0x5ee7a280 Any way i can fix it?
How to Recover WSA, when temp disabled?
Yesterday I uninstalled my scanner software from Add Remove/Restart Now-When Win started a transparent WSA GUI flashed twice (took no action???).Then about 12min after startup I get a Win Notification saying all AV’s are OFF Check Now, and WSA is back on. Then today on 3d Reboot I get the same 2 WSA flashes, and 12 min notification!This is why I left WSA last time!- What should I do different?
Reliability Monitor: Webroot. Installation success or error status: 1603
My computers Reliability Monitor logs are flooded with the following error:Windows Installer installed the product. Product Name: Core. Product Version: 1.1.227. Product Language: 1033. Manufacturer: Webroot. Installation success or error status: 1603I can’t run a manual update either. I did see the other community entry about deleting the WRData folder but that has not helped. C: drive has plenty of space and I am not seeing any other issues.
Webroot blocking microphone
I make calls through Google Voice when at home since I have no phone signal. I recently renewed my WebRoot subscription and the platform updated to the 2021 version of Webroot SecureAnywhere Antivirus (according to the interface.) Suddenly my microphone no longer works when I’m using it in any browser. I tested various browsers, disabled browser extensions, and checked both browser/Windows microphone permissions. Microphone does not work until I turn off WebRoot. Something in the software is blocking my microphone and I cannot figure out which setting it would be. The help page on WebRoot’s different “Shield” settings is vague and hasn’t given me any answers; I did find another community post from years ago here that had a similar issue that recommended checking Active Connections, but as the browsers do not appear as active connections in the interface, this solve hasn’t worked for me. Would definitely appreciate help, since I cannot narrow down which setting it is and it is ridiculou
Bug report: certain apps crash with Access Violation at WRDll.x86.dll
Certain apps crash randomly at the address within the web root injection DLL (WRDll.x86.dll). I was able to capture the following crash dump from one of the apps. Hard to reproduce, unclear why it happens. Maybe your dev team can look into this. WRDll.x86.dll version 22.214.171.124.User Mode DumpMicrosoft (R) Windows Debugger Version 10.0.20153.1000 X86Copyright (c) Microsoft Corporation. All rights reserved.Loading Dump File [C:\Users\fmike\Downloads\action1_agent.exe.3548.dmp.gz.dmp]User Mini Dump File with Full Memory: Only application data is available************* Path validation summary **************Response Time (ms) LocationDeferred srv*OK C:\Users\fmike\debug_symbolsOK C:\PDB\126.96.36.199Symbol search path is: srv*;C:\Users\fmike\debug_symbols;C:\PDB\188.8.131.52Executable search path is: Windows 10 Version 18362 MP (8 procs) Free x8
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