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- 2,048 Topics
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Hello everyone. This is my first time posting. The problem that I have is when I shutdown Webroot and restart it I get the error message "Windows did not trust this program because its identity can't be verified". I am guessing it is a virus of some sort. I did see, only once, when shutting down the screen turned black and had a little square in the center of the screen with a munchie face in it. Not sure what it is called. There was some writing below it, but image went off before I could read what it said and then the normal shutdown screen came up. I am running windows 7. This started about a month ago. I have been playing an online game for several years now. When the game did one of its updates several month ago Webroot blocked it. Even when I gave permission to run the update and game. I put in a ticket to WSA tech support and they created a whitepaper that fixed the problem. Due to the recent amount of game updates web
New on the forum and glad to join! I have Windows 8.1. I have been "infected" by the delta-home and sweet-page search pages which appear respectively on Chrome and Internet Explorer respectively at startup of the browsers (apparently from the Conduit company). These home pages appear at startup independently of the startup pages defined in the browsers. It seems very difficult to get read of them (even by setting up other search pages and removing the delta-home and sweet-page programs). These search pages are not recognized as malware by Webroot or any other AV I have been using. I think this is unfortunate because this Conduit softwares are a real pain. Any solution ?
Hi, everyone. I am a new Webroot user, needing help to eliminate Snap.do from my laptop. The laptop is an Asus notebook, N53SV series; 64 bit operating system, 2Ghz Intel core, 4GB RAM. It has Windows 7 Home Premium, Service Pack 1, which has appeared to update routinely. My normal browser is Firefox. I installed Webroot last weekend hoping to eliminate my recently noticed Snap.Do infestation. Webroot identified and removed 3 threats, and at first I did not observe any evidence of Snap.Do. But when I opened Firefox this morning (Google is my home page), Snap.do's mock Google page appeared. I immediately closed it, then manually initiated a scan by Webroot. Webroot detected nothing. I repeated the opening of Firefox, and again got the Snap.Do page. How can I get rid of Snap.Do?
Hey Y'all! I am new to Webroot and I have been trying to install a couple programs onto my computer but I can't. I can download the file but it wont open and install. One time Webroot popped up and said something, unfortunately I didn't write it down and I have a very bad memory, and then I could not install the program. Please help! Thanks in advance!
when i turn on my mac webroot pops up saying a problem with the installation has been detected. please re install. well i have never had this happen till today and i have deleted and tried to reinstall and it want and it acts like never deleted that annoying pop up want go away and i am ready to hit my screen! any suggestions?
Hello All - am new to the forum. Have purchased a new laptop and get the following message on startups/restarts. C:WindowsSystem32LogiLDA.dl missing entry: L.gifet.29 - Do not know how to resolve this. Any ideas/coaching on a fix will be greatly appreciated. Rob
We have one mobile phone that has significantly lost battery time since mobile protection was installed. I've tried turning off, pulling the SD card and then restarting the phone - as suggested by the helpdesk for possible SD corruption. That didn't work. I finally removed the device from the admin console. This was supposed to give the user the ability to uninstall but he can't. Any suggestions? Ideally we would like his phone protected but minimally we would like to uninstall it and resolve whatever is causing the battery drain.
Is Webroot associated with Tidy Network? Webroot sent me a warning page urging me not to proceed to an untrusted web site. In a sentence in the warning window that explained that the site might direct information about me to malicious persons, there were three underlined words--identifying them as links. When I moved the cursor over one of the words--persons--an ad popped up from Tidy Network about a site to seach for arrest records. Isn't this spamming?
I got webroot installed on my laptop by Geek Squad almost a month ago. This morning I turned on my laptop and got a "Personalized Security Report Pop up and it's popped up a few more times on boot up. I clicked on it and it has the Geek Squad logo and my webroot info. My question is. Is this normal and will the pop up eventually go away?
Hi! I'm gonna need a lot of help here & appreciate so much that this forum exists. I am gonna look around & try to find the correct place to ask my questions....most of which I am sure will be so very basic and/or idiotic .... no, really they are, but I fully accept my limitations & am glad to learn something new. (I just recently discovered bluetooth speakers and am still in awe!!) Anyway thank you all so very much for this forum & your willingness to help out!!:D
I had a really bad virus and malware attack last week. Webroot ran numerous scans, but I still could not access my hotmail account through my ie. Finally had to call Microsoft and pay $100 to have my laptop disinfected. Would there have been a better way? Microsoft found 1280 PUPs even after Webroot had pronounced my computer free of threats.
Technically, I'm merely okay. I've started getting many underlined phrases in sites I visit that want to redirect me. Often, just by clicking on a chat group to contribute, I get redirected to a stupid survey, Quibids, etc. What can I do? It's only on my PC, not on my laptop. Thanks in advamce, Mac
Hopefully there are helpful and knowledgeable people here, because I am very much not computer-savvy. Recently I purchased & installed Webroot on my home PC. Soon after that computer died, and I got a new one. Now I want to re-install. Unfortunately in my ignorance, I think I neglected to register my product. Now I can't seem to get my product code to download the software, and the website & 800# are both directing me to each other for assistance. Can anyone give me some sort of direction here?
Webroot found this threat on my Home PC. Pua.Goobzo I like to verify threats before removing them, so I normally do a web search to find more information before allowing anything to be removed. I cannot find anything about the threat above. How do I find more information about this threat. Can I find out why it was determined to be a threat? Thanks. Marshall