Webroot® SecureAnywhere™ - Complete
Webroot® SecureAnywhere™ - Complete
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Webroot said I was infected, but scan found nothing
On windows, my Webroot tray icon recently showed an exclamation point, indicating I was infected. When I ran a scan, however, it came up empty. Similarly, when I tried to follow these instructions to save a threat log, the application told me the threat log was empty. The icon also no longer indicates there is any threat or infection.Is this something I need to worry about? Should I assume that my system is fine, or are there steps I should take?Thank you in advance.
What is going on with Webroot?
Every day it asks me to sign up for an account. I already have an account, but I can’t access it because the “forgot password” link does not work.. Also every day Windows asks me how I want to open this file, but it does not tell me what file, so I told it to use a text editor. It opened a file named program, which appeared to be an exe file. Windows complains about a file named program, which it says may keep some applications from working correctly. Clearly Webroot is AFU. Should I cancel my subscription and try a different product? I emailed support but got no response.
HI, this MAY be a redundant question, though it is not exactly what I have yet read here.A month ago webroot sent me reminders that my account was to expire.I renewed it alnd paid.A week later I got a reminder from BestBuy it was to renew with my TotalTech membership.I called, and though I resolved it, but got a notice it renewed through BB. May I assume I will only pay the one time? Or must I wait to see if it shows up on an imy credit card statement (which I will likely not do because I have a crappy memory)) Thanks, Jenni
I was looking in the Event Viewer and I saw a twistee labeled Audit Failure. I didn’t remember seeing that one before, so I opened it up and it appears to be referencing a Webroot file.Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.File Name: \Device\HarddiskVolume5\ProgramData\WRData\e30968e.dat So what does this mean? Is it a concern?I’m not sure what HardiskVolume5 is. I presume this the C drive. But the curious thing is I don’t find a file named e30968e.dat under the ProgramData\WRData folder.Thanks
Exclude Metasploit Framework
I have to use Metasploit for a class I am taking on Cybersecurity, is there a way to exclude Metasploit and its framework from webroot? I checked all the ALLOW options I could find, it still flags them as bad. It is SecureAnywhere CE 22.3. Appreciate suggestions to get these resolved.
New Keycode WHY??
I have been a satisfied Webroot user since 2014.I renewed my subscription last year for another 3 years.But now every time I turn on my pc I get a popup:“Your New Keycode Has Been Activated” WHY?? WHAT IS GOING ON? How do I stop the popups?Is there a phone # for customer service?My old keycode from 2014 still shows when I bring up my desktop console.I have been unable to reach customer service.I did finally finally google “webroot customer support phone number”, but the number is for a scammer who told me the popup was evidence my router had been compromised and I should install UltraViewer on my PC so he could remote in and clean things up. (I hung up.)
Webroot Running?+Cannot Uninstall+Cannot Contact Tech Support
I am running Webroot Secure anywhere on several PCs several of which remain WIN7 machines. On one in particular I cannot access the Webroot interface or remove the program (or contact tech support) makes me think it’s time to look elsewhere for PC protection.First, I see no evidence the program is running at all except for a webr32 service (may have the name wrong as its from memory). Attempting to run the program conventionally from start menu yields nothing at all. I tried re-installing with the same result. Even more frustrating attempting to uninstall (as administrator) yields the message “ you must run as an administrator to uninstall” or words to that affect.Even MORE FRUSTRATING is trying to contact tech support, being required to login again, then getting the message that:We have already had contact with: ~ Snip Private information (email) ~ PTDPlease enter your password below if you wish to continue with your previous conversation. Your password will have been previously email
scans disabled and last scan date changing
Hi! I'm having an issue with Webroot where it seems to be turning itself off and on automatically.And all scans seem to be frozen or disabled, where it'll just say "0 files scanned" and processes "not scanned". The time elapses fine and continues changing as expected (1 second, 49 seconds, etc.) but nothing else changes during scanning.Last scan time and duration, on the other hand, keeps changing. It alternates between "last scan 1 day, 22 hours ago" with 4m 34s and "last scan 2 hours ago" with 2m34s duration.It only changes when I try to start a new scan or every few minutes, but keeps alternating between those two specific timestamps. (There is a third variation that now says it was last scanned <5 minutes ago, but still has the 2m34s length and still reverts to the other two)The number of total scans also keeps changing, from 1 to 3. No longer shows the 200+ scans.Next scan part of the menu alters between "Not scheduled" to "20 hours". I've also seen the phishing shield turn its
Backup issue - lack of documentation explaining how it works.
What happens when i got a BACKUP folder of my whole d: drive and a file is being deleted on my local hard drive?I do not sync any files, only simple backup.If i delete file from original location, would online storage still contain it or not?Which way can i compare and delete files that are already deleted on local disk D: - is there any marker?If there is no marker i will just review local files and re-push 15GB every week, which is not nice for your transfer and my time. -Should i sync instead?If the backup is ‘incremental only with no markers or history’ it would be nice to know by the manual. Another thing i’ve noticed - .reg files are excluded due to ‘System and hidden file’ rule. Many people store registry exports in such files as documents… Maybe .reg is not that much ‘system file’?TIA
MSI Installater Issus Please help
I am getting hundreds of MSI installer errors in even view traced to webroot. This is not acceptable here are a couple of them.Product: Core -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_WRCA_INSTALL, location: C:\WINDOWS\Installer\MSIFFD9.tmp, command: /Install "C:\Program Files\Webroot\Core\\" Product: Core -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_WRCA_INSTALL, location: C:\WINDOWS\Installer\MSI3BF8.tmp, command: /Install "C:\Program Files\Webroot\Core\\"
new Webroot App screwed up everything
Jusrt tried installing the new Web app you wanted me too. Now I can’t uninstall the secure anywhere app; I can NO LONGER login with my password & am I supposed to do this on all my devices as so far my phone & chromebook are screwed up!!? Please advise & solve or refund my $$. A company is only as good as their support - so far it has been a nightmare. An hour looking for answers that should have been a breeze. Joseph Quarto~ Removed Private Information, Phone Number ~ PTD
How to solve Handle-leak explorer.exe and other
Hi all,The system analyse from Webroot Secure Anywhere reports f.e. a handle-leak(explorer.exe) with a system analyse from tools.Sometimes it occurs only while running a program. Running Microsoft Edge and Facebook together and closing these a scan also results in this message. After restarting the computer this is solved. How to improve my system? In my opinion these messages must be taking serious. Kind regards, Jan Florijn
How do I add sync folders?Knowledge Base
[h2]Question[/h2]How do I add sync folders in Webroot SecureAnywhere Complete? [h2]Answer[/h2]Webroot configures one synchronization folder called the Anywhere folder already when it is installed. However, you can designate more folders for synchronization if you like. [b]To add sync folders:[/b] [list=1] [*]Open SecureAnywhere (see [url=https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#GettingStarted/UsingTheSecureAnywhereInterface.htm%3FTocPath%3DGetting%2520Started%7C_____4]Using the SecureAnywhere interface[/url]). [*]Click the gear icon next to [b]Backup & Sync[/b], and click the [b]Folders [/b]tab. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6465iC0597155B7CC6D7F.png[/img] [*]Browse to and select the folder you want to add and click [b]OK[/b]. [*]Select the Sync radio button to indicate you want this folder to be synchronized. [*]Optionally, give the folder a new name that will be used
Did you know? System Analyzer points out installation issues.
[b]One of the coolest features of [url=http://www.webroot.com/En_US/business/land/analyzer.html?sc=701F0000000dIns]System Analyzer[/url] is that it finds system devices on your PC that were installed incorrectly. [/b][b]Specifically, it will tell you "Some system devices are not functioning properly and may need to be reinstalled."[/b] [b]But WHICH programs are at fault? Here's how to find out. [/b] [b]First, click on "View Full Report" at the bottom of your System Analysis. This report will identify the programs that are corrupt and need to be reinstalled.[/b] [b][/b] [b][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/238iFF9675AF9034F906.png[/img][/b] [b]Then, scroll down on the full report until you see "Devices Experiencing Problems." Here you'll see exactly what's causing issues and you can then uninstall and reinstall as necessary. [/b] [b][/b] [b][/b] [b][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attach
Adding a Keycode into a ConsoleKnowledge Base
This content has been reviewed and updated on February 18th, 2020. Question I purchased a new copy of Webroot instead of renewing my old one. When I installed it on my computers, the web console does not reflect the reinstallations. How do I get the online console to reflect that I am using a new keycode and that the computers are protected? Answer Log into your Account Console. Select the Keycodes tab. Click Add Product Keycode. Enter the new keycode in the Product Keycode field, and click Add. Once the new keycode exists in the console, the console will understand that it should start displaying that subscription data. Note: Currently, if you use the Password Management feature, support will need to assist you in this process to retain functionality beyond the expiration date of the original keycode. Please contact support for assistance in associating your account to the proper keycode.
Is your PC bloated with temp files? System Analyzer will tell you and SecureAnywhere can remove them
[b]Large caches of temp files can bloat your machine and take up valuable hard drive space. [/b] [b][url=http://www.webroot.com/En_US/business/land/analyzer.html?sc=701F0000000dIns]System Analyzer[/url] can tell you when you have excessive temp files on your system. Specifically, it will say [/b][i][b]"There are a large number of temporary files on your system which can be removed to optimize performance."[/b] [/i] [i][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/258iB7820D3E57DA073D.png[/img][/i] [b]You can then use the System Cleaner that is built into SecureAnywhere Essentials and Complete to clean up these temp files and improve system performance. First, click on the System Tools tab and navigate to Cleanup Settings.[/b] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/260i68488D1D372F3CAC.png[/img] [b]You can specify which temp files you would like the System Cleaner to remove including; Wind
The WSA "Clean Up Now" Function
This is one of my favorite functions of WSA. It is so fast (less than two minutes) that I run it multiple times every day, with no interference. One of its features is disk cleanup, which is similar to Microsoft Windows disk cleanup, but this works faster. I wish this function had a disk defrag feature as well (I know I keep harping on this, but I really think it would be worthwhile and really wouldn't constitute bloatware). ;)
Mac - Using the System AnalyzerKnowledge Base
System Analyzer is a simple utility that quickly scans for threats, security vulnerabilities, and other computer problems. After the scan, it displays a report that describes any vulnerabilities it found. It also provides recommendations about enhancements that can increase system performance, privacy, and protection. [b]To run System Analyzer:[/b] [list=1] [*]Open the SecureAnywhere interface (click the Webroot icon [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/20028i0054495F2AA34428.png[/img] SecureAnywhere launches its system analysis. When finished, it opens a summary view: [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/20030i224AAF519371BC8E.png[/img][/list]
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