Webroot® SecureAnywhere™ - Complete
Webroot® SecureAnywhere™ - Complete
- 3,822 Topics
- 18,254 Replies
Every day it asks me to sign up for an account. I already have an account, but I can’t access it because the “forgot password” link does not work.. Also every day Windows asks me how I want to open this file, but it does not tell me what file, so I told it to use a text editor. It opened a file named program, which appeared to be an exe file. Windows complains about a file named program, which it says may keep some applications from working correctly. Clearly Webroot is AFU. Should I cancel my subscription and try a different product? I emailed support but got no response.
I have been a satisfied Webroot user since 2014.I renewed my subscription last year for another 3 years.But now every time I turn on my pc I get a popup:“Your New Keycode Has Been Activated” WHY?? WHAT IS GOING ON? How do I stop the popups?Is there a phone # for customer service?My old keycode from 2014 still shows when I bring up my desktop console.I have been unable to reach customer service.I did finally finally google “webroot customer support phone number”, but the number is for a scammer who told me the popup was evidence my router had been compromised and I should install UltraViewer on my PC so he could remote in and clean things up. (I hung up.)
Hi! I'm having an issue with Webroot where it seems to be turning itself off and on automatically.And all scans seem to be frozen or disabled, where it'll just say "0 files scanned" and processes "not scanned". The time elapses fine and continues changing as expected (1 second, 49 seconds, etc.) but nothing else changes during scanning.Last scan time and duration, on the other hand, keeps changing. It alternates between "last scan 1 day, 22 hours ago" with 4m 34s and "last scan 2 hours ago" with 2m34s duration.It only changes when I try to start a new scan or every few minutes, but keeps alternating between those two specific timestamps. (There is a third variation that now says it was last scanned <5 minutes ago, but still has the 2m34s length and still reverts to the other two)The number of total scans also keeps changing, from 1 to 3. No longer shows the 200+ scans.Next scan part of the menu alters between "Not scheduled" to "20 hours". I've also seen the phishing shield turn its
I am getting hundreds of MSI installer errors in even view traced to webroot. This is not acceptable here are a couple of them.Product: Core -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_WRCA_INSTALL, location: C:\WINDOWS\Installer\MSIFFD9.tmp, command: /Install "C:\Program Files\Webroot\Core\\" Product: Core -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_WRCA_INSTALL, location: C:\WINDOWS\Installer\MSI3BF8.tmp, command: /Install "C:\Program Files\Webroot\Core\\"
Jusrt tried installing the new Web app you wanted me too. Now I can’t uninstall the secure anywhere app; I can NO LONGER login with my password & am I supposed to do this on all my devices as so far my phone & chromebook are screwed up!!? Please advise & solve or refund my $$. A company is only as good as their support - so far it has been a nightmare. An hour looking for answers that should have been a breeze. Joseph Quarto~ Removed Private Information, Phone Number ~ PTD
Hi all,The system analyse from Webroot Secure Anywhere reports f.e. a handle-leak(explorer.exe) with a system analyse from tools.Sometimes it occurs only while running a program. Running Microsoft Edge and Facebook together and closing these a scan also results in this message. After restarting the computer this is solved. How to improve my system? In my opinion these messages must be taking serious. Kind regards, Jan Florijn
How do I add sync folders?Knowledge Base
[h2]Question[/h2]How do I add sync folders in Webroot SecureAnywhere Complete? [h2]Answer[/h2]Webroot configures one synchronization folder called the Anywhere folder already when it is installed. However, you can designate more folders for synchronization if you like. [b]To add sync folders:[/b] [list=1] [*]Open SecureAnywhere (see [url=https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#GettingStarted/UsingTheSecureAnywhereInterface.htm%3FTocPath%3DGetting%2520Started%7C_____4]Using the SecureAnywhere interface[/url]). [*]Click the gear icon next to [b]Backup & Sync[/b], and click the [b]Folders [/b]tab. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6465iC0597155B7CC6D7F.png[/img] [*]Browse to and select the folder you want to add and click [b]OK[/b]. [*]Select the Sync radio button to indicate you want this folder to be synchronized. [*]Optionally, give the folder a new name that will be used
[b]One of the coolest features of [url=http://www.webroot.com/En_US/business/land/analyzer.html?sc=701F0000000dIns]System Analyzer[/url] is that it finds system devices on your PC that were installed incorrectly. [/b][b]Specifically, it will tell you "Some system devices are not functioning properly and may need to be reinstalled."[/b] [b]But WHICH programs are at fault? Here's how to find out. [/b] [b]First, click on "View Full Report" at the bottom of your System Analysis. This report will identify the programs that are corrupt and need to be reinstalled.[/b] [b][/b] [b][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/238iFF9675AF9034F906.png[/img][/b] [b]Then, scroll down on the full report until you see "Devices Experiencing Problems." Here you'll see exactly what's causing issues and you can then uninstall and reinstall as necessary. [/b] [b][/b] [b][/b] [b][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attach
Adding a Keycode into a ConsoleKnowledge Base
This content has been reviewed and updated on February 18th, 2020. Question I purchased a new copy of Webroot instead of renewing my old one. When I installed it on my computers, the web console does not reflect the reinstallations. How do I get the online console to reflect that I am using a new keycode and that the computers are protected? Answer Log into your Account Console. Select the Keycodes tab. Click Add Product Keycode. Enter the new keycode in the Product Keycode field, and click Add. Once the new keycode exists in the console, the console will understand that it should start displaying that subscription data. Note: Currently, if you use the Password Management feature, support will need to assist you in this process to retain functionality beyond the expiration date of the original keycode. Please contact support for assistance in associating your account to the proper keycode.
Is your PC bloated with temp files? System Analyzer will tell you and SecureAnywhere can remove them
[b]Large caches of temp files can bloat your machine and take up valuable hard drive space. [/b] [b][url=http://www.webroot.com/En_US/business/land/analyzer.html?sc=701F0000000dIns]System Analyzer[/url] can tell you when you have excessive temp files on your system. Specifically, it will say [/b][i][b]"There are a large number of temporary files on your system which can be removed to optimize performance."[/b] [/i] [i][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/258iB7820D3E57DA073D.png[/img][/i] [b]You can then use the System Cleaner that is built into SecureAnywhere Essentials and Complete to clean up these temp files and improve system performance. First, click on the System Tools tab and navigate to Cleanup Settings.[/b] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/260i68488D1D372F3CAC.png[/img] [b]You can specify which temp files you would like the System Cleaner to remove including; Wind
This is one of my favorite functions of WSA. It is so fast (less than two minutes) that I run it multiple times every day, with no interference. One of its features is disk cleanup, which is similar to Microsoft Windows disk cleanup, but this works faster. I wish this function had a disk defrag feature as well (I know I keep harping on this, but I really think it would be worthwhile and really wouldn't constitute bloatware). ;)
How to Use Backup & SyncKnowledge Base
If your SecureAnywhere edition includes Backup & Sync, you can protect your important files and photos as follows: [list] [*][b]Storing files in the Anywhere folder or in your own sync folders[/b]. You can use Webroot's preconfigured folder called the Anywhere folder or you can create your own sync folders. Any files you place in these folders are automatically synchronized in your account, to any other computers with shared folders, and to mobile devices with the Backup & Sync app installed. SecureAnywhere constantly monitors the Anywhere folder and other sync folders. If it detects a change (an edited file, a new file, or a deleted file), it immediately makes the same change to your online account, to shared folders on other computers, and to mobile devices with the Backup & Sync app installed. If you are working offline, SecureAnywhere automatically picks up changes the next time you connect to the Internet. If SecureAnywhere detects an edited file, it does not ove
Mac - Using the System AnalyzerKnowledge Base
System Analyzer is a simple utility that quickly scans for threats, security vulnerabilities, and other computer problems. After the scan, it displays a report that describes any vulnerabilities it found. It also provides recommendations about enhancements that can increase system performance, privacy, and protection. [b]To run System Analyzer:[/b] [list=1] [*]Open the SecureAnywhere interface (click the Webroot icon [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/20028i0054495F2AA34428.png[/img] SecureAnywhere launches its system analysis. When finished, it opens a summary view: [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/20030i224AAF519371BC8E.png[/img][/list]
How to synchronize filesKnowledge Base
Webroot includes one preconfigured folder for synchronization, called the Webroot Anywhere folder. It resides under your personal User folder in Windows, as shown in the example below. Any files you put in the Webroot Anywhere folder are automatically synchronized with your online account ([url=https://my.webrootanywhere.com]my.webrootanywhere.com[/url]) and with shared folders on other computers or mobile devices in your account. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6523i0638FC8330CE1FE9.png[/img] [b]To synchronize files using the Anywhere folder:[/b] [list=1] [*]Open SecureAnywhere (see [url=https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#GettingStarted/UsingTheSecureAnywhereInterface.htm%3FTocPath%3DGetting%2520Started%7C_____4 ]Using the SecureAnywhere interface[/url]). [*]Click the gear icon next to [b]Backup & Sync[/b], and make sure [b]Backup & Sync[/b] is selected at the left. &nb
Changing Backup & Sync SettingsKnowledge Base
Backup & Sync comes preconfigured with default settings, but you can adjust the settings if you want. For example, you can adjust the size limit of files to upload or allow a file upload to run while your computer is on battery power. These settings apply both to synchronization and backups. [b]To change backup and sync settings:[/b] [list=1] [*]Open SecureAnywhere (see [url=https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#GettingStarted/UsingTheSecureAnywhereInterface.htm%3FTocPath%3DGetting%2520Started%7C_____4]Using the SecureAnywhere interface[/url]). [*]From the main or Backup & Sync panel, click [b]Advanced Settings[/b]. [*]From the left panel, select [b]Backup & Sync[/b]. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6533i59745826B22382BE.png[/img] [*]If you want to change a setting, select its checkbox to disable it (uncheck the box) or activate it (check the box). When you're
Syncing Folders with Other ComputersKnowledge Base
If you installed SecureAnywhere on multiple computers, you can create shared, synchronized folders between them. Whenever you update data in one of these shared folders (adding, editing, moving, or deleting files), SecureAnywhere automatically makes the same changes in your online account and to all shared folders. This automatic synchronization can be beneficial when you frequently use multiple computers and need access to the most recent files. Unless you disable synchronization on the Webroot Anywhere folder, it is always synchronized with all computers on the same SecureAnywhere account. The procedure below describes how to create additional synchronization folders. [b]Note: [/b]Be aware that when you make changes to a folder on one computer, the changes are propagated across the synchronized folders on all computers in the account. For example, if you delete a synchronized folder from one computer, it is removed from all the computers.
Stopping File SynchronizationKnowledge Base
You can stop synchronizing the contents in a folder either by disabling it from the automatic synchronization process or removing the folder from the list. [b]Note: [/b]Disabling folder synchronization or deleting it from the list does not delete it from your computer. [b]To remove a folder from synchronization:[/b] [list=1] [*]Open SecureAnywhere (see [url=https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#GettingStarted/UsingTheSecureAnywhereInterface.htm%3FTocPath%3DGetting%2520Started%7C_____4]Using the SecureAnywhere interface[/url]). [*]Click the gear icon next to [b]Backup & Sync[/b], and click the [b]Folders [/b]tab. [*]Locate the folder you want to disable or remove and either click the [b]Enabled [/b]box or the [b]Remove [/b]button. You can disable the Anywhere folder but cannot remove it. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6545iEF6E1A2D5C4A2EA1.png[/img] [/list]
How to Back Up FilesKnowledge Base
Instead of synchronizing files, you can archive them instead. For example, you may want to back up tax returns, old photos, and a scanned copy of your passport. These types of documents won't change and don't need to be kept in synchronization with other computers. Your backed-up files are uploaded to secure Webroot servers, which are accessible from your SecureAnywhere account. You can run backups manually or follow the instructions in[url=https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#ManagingBackupAndSync/CreatingBackupSchedules.htm%3FTocPath%3DManaging%2520Backup%2520%2526%2520Sync%7C_____8] Creating a backup schedule[/url] to create an automatic backup schedule. [b]To configure backup:[/b] [list=1] [*]Open SecureAnywhere (see [url=https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#GettingStarted/UsingTheSecureAnywhereInterface.htm%3FTocPath%3DGetting%2520Started%7C_____4]Using the SecureAnywhere interface[
Checking the Status of a File in Backup & SyncKnowledge Base
You can check the status of synchronization and backup from the main interface or from your account on the SecureAnywhere website. [b]To check file transfer status from the main interface:[/b] [list=1] [*]Open SecureAnywhere (see [url=http://www5.nohold.net/Webroot/ukp.aspx?pid=6&ruleid=920]Using the SecureAnywhere interface[/url]). [*]Click the gear next to [b]Backup & Sync[/b], then click the [b]File Transfers[/b] tab. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6559iF83B3CEF3541D385.png[/img] [*]If any backups or synchronizations are in progress, they'll show in the list with percent complete. [/list][b]To check your file status from the SecureAnywhere website:[/b] [list=1] [*]Open SecureAnywhere (see [url=http://www5.nohold.net/Webroot/ukp.aspx?pid=6&ruleid=920]Using the SecureAnywhere interface[/url]). [*]Click [b]Backup & Sync[/b] > [b]Visit the Webroot Cloud[/b]. [*]The browser interface to your
Backing Up Quicken & Quickbooks FilesKnowledge Base
If you want to use the Backup & Sync feature in Webroot SecureAnywhere to back up financial application data files, please follow the instructions below. In order to properly back up data files, follow the vendor's instructions to create a data backup file and use the Backup & Sync feature to the backup file. You will use the vendor's software to adjust the frequency of backups. [b] Backing up Quicken Data[/b] [list=1] [*]Start Quicken and click [b]File[/b], then click [b]Backup[/b]. [*]Set the file location. Create a directory that will only be used for backup files. The backup includes five files with the file extensions QTX, QSD, QPH, QEL and QDF. [*]Next, add your backup directory to Webroot SecureAnywhere. Every time a backup file changes or a new backup file is added to the directory, SecureAnywhere will upload the new changes. For more information on backing up Quicken, see this [url=http://quicken.intuit.com/support/articles/data-fil
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.