Webroot® SecureAnywhere™ - Complete
Webroot® SecureAnywhere™ - Complete
- 3,823 Topics
- 18,269 Replies
Hi there, I have been using Webroot for a while now, and mostly I find it a nice addition to my security suite, however one BIG problem I have comes from the Identity protection module. When ever I am playing online games that rely on keystroke input, if I tab to another window and tab back in, my game will process several key inputs that I did not play, the biggest offenders for this are World of Warcraft and Destiny 2, but I have seen the problem with other mmos and online games. Specifically it seems this issue is to do with the way identity protection encrypts keystrokes, turning off identity protection completely resolves the issue, however, since I am paying for software with one of its main selling points being identity protection I would appreciate a better solution. Yes I have made exceptions for the game exe files and such as the first line support will suggest, I have tested this with multiple games and with multiple combinations of software running in the backgroun
I have received information regarding the software on my system:A large number of temporary files have been found (248MB - Windows/IE only) An active process has a possible memory leak (firefox.exe) An active process has a possible handle leak (Dropbox.exe).Should I be concerned? How do I go about resolving the issue?Thanks in advance!
I am developing Visual Studio C# applications. When I rebuild the projectand run it in debug mode, the debugger will not step into the project because it’s trying to load WRDll.x86.dll symbols.If I run the project without debugging, it runs fine. And if I wait a period of time , I can run the project in debugger mode, but as soon as I recompile the project, it gives me the message that it’s trying to load WRDLL.x86.dll and won’t step into the debugger.It’s as if Webroot detects the project as a new executable and won’t run it in the debugger, but then after a period of time (30 minutes or an hour) it allows it to run in the debugger.Or it is as if there’s a background process in WebRoot that hangs, and causes Visual Studio debugger to not work, and when the process terminates or get recycled, then Visual Studio works.Any idea how to fix this strange problem?I’m using Visual Studio 2013, Update 4
When clicking the “See the Report”, “Managing Password”, “My Account”, and etc buttons. The functions do not launch. I was busy printing a report from Firefox (IPVM site) when a window change request poped up, which I assumed was adobe wanting to write the PDF to the folder. Immediatly after that I received a warning message from windows security app… Any assistnace will be appreciated.
Andriod platform will not show any info under app inspector, other than “security concern”. I pay for the FULL protection so this should be an option available. It does load the page, just no the apps.Help page says contact the forum, to get an email address where the logs can be sent to for review.Anybody know where I can EMail the log to?
Hi,now my webroot is 18.104.22.168i do not know why do not update to 22.214.171.124 !i click on check for update at taskbar webroot icon. but show it is latest version.question2:for update i must remove webroot and install new version? or only download new version and run file is enough?Regards ,Amir
I’m not sure about renewing Webroot, but all my passwords are on my webroot-LastPass account. Wouldn’t want to lose any of that! So, what happens to my webroot-LastPass account if my webroot subscription expires? Can I just subscribe to LastPass directly?
Sooner or later I know I will have to get a new phone. I could even drop it, lose it or who knows, or it could just fail unexpectedly. I know at some point Webroot had me set up 2 factor authentication using Google authenticator. Maybe it’s required for when you login to your console. I don’t remember. Or maybe I activated it on my own. I don’t recall. But I don’t think so. It wasn’t until just recently that I really understood what it was all for (using an app like this. I understood what the text messages were for.In any case, I’m wondering what you have to do to move it to a new phone. Every time when I’ve gotten a new phone, they moved the number to the new phone and then the old one quit working.So I’m wondering how you manage this… for when the day finally comes.I’m wondering the same thing about google accounts as well.Thanks.
Can Not Use Webroot On Laptop Or Desktop Computers Using Windows 10 And Windows Defender Antivirus Software
Good Day,I have had an issue for months regarding using Webroot on multiple computers that run Windows 10 and Windows Defender Antivirus Software. I can no longer use Webroot on these devices.Windows Defender is the only Antivirus Software I can use. Webroot will no longer open & I can not turn it on exclusively run as my Antivirus of choice or with Windows Defender. I have even tried to re-download the installer and it will not execute it. Please let me know if there is a solution to resolve this issue with using your software. Thank you.
So first off I have the receipt on my email for my most current purchase of Webroot this was back in I think November. I forgot my password and I am going on 3 hours of no email to the email account to reset password. Webroot isn’t blocked, and its not going to spam or any other folders. This is an issue because Windows defender decided to activate its self sometime in the last 2 months and turn my webroot off and now not only am I unable to get defender to shut off permanently, I can’t get webroot to uninstall using command prompt, run command or other means, I cant get it to open or turn back on. And when I redownload it I also can’t get it to run from the downloaded folder. (this is the only thing that wont run when I download) Not sure what to do at this point suggestions would be great!
I am running Webroot Secure anywhere on several PCs several of which remain WIN7 machines. On one in particular I cannot access the Webroot interface or remove the program (or contact tech support) makes me think it’s time to look elsewhere for PC protection.First, I see no evidence the program is running at all except for a webr32 service (may have the name wrong as its from memory). Attempting to run the program conventionally from start menu yields nothing at all. I tried re-installing with the same result. Even more frustrating attempting to uninstall (as administrator) yields the message “ you must run as an administrator to uninstall” or words to that affect.Even MORE FRUSTRATING is trying to contact tech support, being required to login again, then getting the message that:We have already had contact with: ~ Snip Private information (email) ~ PTDPlease enter your password below if you wish to continue with your previous conversation. Your password will have been previously email
Hi guys, So this is something odd. I was renewing my license on my computer. I accidentally typed the last digit wrong and it gave me an error (as expected). I then typed it correctly but I added 2 extra digits just in case to the end just to see what happens. But it still activiated... which is odd. But on the app, the correct license was showing with out the 2 extra digits. So it seems that even if you add extra digits to the end of the license, as long as everything before is correct, the app will accept the license.WR devs, can you confirm? Best.
What happens when i got a BACKUP folder of my whole d: drive and a file is being deleted on my local hard drive?I do not sync any files, only simple backup.If i delete file from original location, would online storage still contain it or not?Which way can i compare and delete files that are already deleted on local disk D: - is there any marker?If there is no marker i will just review local files and re-push 15GB every week, which is not nice for your transfer and my time. -Should i sync instead?If the backup is ‘incremental only with no markers or history’ it would be nice to know by the manual. Another thing i’ve noticed - .reg files are excluded due to ‘System and hidden file’ rule. Many people store registry exports in such files as documents… Maybe .reg is not that much ‘system file’?TIA
I am getting hundreds of MSI installer errors in even view traced to webroot. This is not acceptable here are a couple of them.Product: Core -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_WRCA_INSTALL, location: C:\WINDOWS\Installer\MSIFFD9.tmp, command: /Install "C:\Program Files\Webroot\Core\\" Product: Core -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_WRCA_INSTALL, location: C:\WINDOWS\Installer\MSI3BF8.tmp, command: /Install "C:\Program Files\Webroot\Core\\"
Hello Everyone.I remmeber long time ago when I purchased my Computer which has a SSD Drive, I was told from the Community that If you are using Secure Erase, you shaould leave It at the lowest Value Normal, Other wise you can Damage your SSD Drive. Is that True ?Also, I like to know Inside the System Optimizer what to check and which one not to check. Here is the Screen-ShotsThank you very much.
Hi there Just a random Q here, when purchasing the software, the extra Software CD is that necessary? I have a laptop with no cd drive, but I figure it would be for desktops later on for extra users. So, is it a physical cd or just the software download? Just want to find out if I should get the extra Software CD or not. Hope this makes sense lol. Thanks
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.