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How to downgrade Webroot Internet Security to Webroot Antivirus
Hello, I no longer require the extra features or devices of Webroot Internet Security and am looking to downgrade to the lower cost Webroot Antivirus. Do I simply purchase Webroot AV and input the key on my current Webroot Internet Security install? Will it require uninstalling and reinstalling the product? Thanks!
ShellExtension.dll shortcut created by Webroot
When I cold boot my Win 10 system, I note a new desktop shortcut for “Webroot” - whose link is to open a file “C:\Programs\ShellExtension.dll. Every time - despite my deleting the shortcut before shutting down. What’s worse, as part of the bootup process, I always get a pop up box “ How do you want to open this file? Internet Shortcut ShellExtension.dll .”How do I prevent the shortcut creation and the bootup message? Many thanks. Peter
Webroot secure anywhere solution agreement popup keeps popping up
Hello,I just created a Webroot account, and message board account just to post this question.Today (December 12, 2021) I renewed my Webroot Secure Anywhere Antivirus coverage via a digital download activation key. (3 computers, 2 years).The 3 computers now have the new, extended coverage, however, the Webroot secure anywhere solution agreement pop up keeps popping up even though I keep pressing the ‘agree’ button. Once, I noticed it popped up 3 times in about 5 minutes. I never had this issue when I was on the previous activation key.It’s Webroot Secure Anywhere CE 21.4 and its software version 18.104.22.168 “latest version I read another similar question posted here, from November 2020, but Webroot didn’t answer, the author of the original question posted that Webroot recommended they uninstall, then reinstall Webroot, which is very inconvenient for me to do with all 3 computers.Part of the reason why I decided to ‘register’ the key and create a webroot account was in the hopes it might
How do I reset the password for the advanced settings tab in webroot?
I'm trying to change settings in the Desktop access control menu. I know the password for my webroot account on the web, but I can't make changes within the Desktop application itself using that same password. I would like to be able to reset the Desktop App password. I have tried using the app Advanced settings (Access Control) to Reset to Default but it stops me right there by asking for my password, which I don’t have.Can someone help me with this please?
Will the wipe occur if I transfer the lost phone number to a new phone and deactivate the lost cell
My cell phone was stolen. I have sent the wipe command but have not gotten confirmation that the phone received the wipe. I know that it will be sent as soon as anyone turns on the phone. Meanwhile I have ordered a new phone and I would like to transfer my tracfone minutes and phone number from the lost device to the new phone. I am wondering if webroot needs the old phone to retain the old phone number and be an active device on my tracfone account and on my webroot account in order for the wipe command to work. If someone tossed my phone into the trash after learning they could not access it, it may never be found but if it is found and someone charges it, I would like to be sure that the wipe occurs. If I transfer the lost phone number to a new phone and deactivate the lost device from my tracfone account, will the wipe still happen if the old phone is found? Do I need to keep the lost device active on the webroot account? Will a new device added to webro
A client is required by their bank to run IBM Trusteer Rapport Securty software in order to login to their business online banking account. A Chrome plugin for this application recently failed due to WebRoot Identity Protection Application Protection blocking a DLL used by the program. After an hour spent attempting to whitelist the DLL, then the entire application folder, I contacted WebRoot support. In the end, support was not able to get the DLL whitelisted successfully, and it has been necessary to turn off Identity Protection altogether in order for the plugin to run, allowing access to the online banking site (required for direct deposit processing for payroll). Has anyone else run into these kinds of unresolvable issues with whitelisting? Leaving Identity Protection off for any length of time is not an option really, yet at the moment it's the only way to get any protection and have the ability to process payroll for this small municipality.
Uninstall is not complete
I just can’t say enough bad about Webroot. I blew it away two years ago because of all the problems and lack of support. So here I am two years later and am still being haunted. I uninstalled it from all my endpoints but it did not remove itself from SecurityCenter. It is still in the WMI. That really doesn’t surprise me. It is obvious that Webroot has no business getting in to the virus arena but anyway….. is there an automated way to remove the Webroot entries in the WMI?
SecureAnywhere stops sound in browsers
I’ve used SecureAnywhere for many years on my Win7 SP1 PC, shields & firewall are all turned on. Works fine, except for 1 thing: Sound in Firefox and Chrome doesn’t work. If I shut down protection, the sound works immediately, in YouTube for example. Why?Sound in apps works fine - eg in Spotify’s app on my PC, the sound is fine, but if I go to Spotify in a browser instead, I get no sound unless I shut down SecureAnywhere.
I bought webroot subscription, but my webroot subscription is still expired. What gives?
Does the page that the transfer is finished give a key code? I bought the renewal by going on the webroot page from the “renew now” on the status, but the subscription still says expired. Help? Is it not an instant renewal or what?
2nd Party purchase of Webroot Secure anywhere Purchase
I purchased a 2 yr 3 PC Webroot subscription from a Software Vender Through a large national retailer web store. SO I get an email with instructions to click on a site to down load the webroot software but when I do the Webroot I already have installed on my computer warns me not to go to that site so I do not. The Email I got from the Vender I bought Webroot Secure anywhere from the had me click here to get another email with the Key codes so then I copied and pasted a key code from that email into my Webroot Account Keycode place and so far the account expiration date has not changed can you please tell how to get my new key6 code to be accepted by Webroot Thanks
What caused WebRoot SA to stop executing in Safe Mode, Win10
Longtime user of Webroot on Win10 (all required updates installed)., no other antivirus software installed. On Nov. 26, a web site popup warned “Computer Infected by Virus”. Shutdown, rebooted, and ran Webroot Secure Anywhere CE 21.4., version 22.214.171.124. No infections found. Rebooted in Safe Mode. A momentary arrow showed, then stopped, and Webroot would not load & run; no error popups, or similar. Shutdown again, and repeated, with same result. I don’t see many viruses, but when I do, the above is my default procedures. My last infection was Jul. 27, 2019, and Webroot executed in Safe Mode then, as it did prior to that infection (probably less that 2-3 earlier times total).What do I need to do to cause Webroot to execute in Safe Mode, Win10, and what caused it to stop?
False Positive - MRT -- When will this be fixed?
We will occasionally get an alert about a uncategorized file on our Macs. The error will always be something similar to the following:MRT, Uncategorized file, \Library\Apple\System\Library\InstallerSandboxes\.PKInstallSandboxManager-SystemSoftware\BF320ED5-6C90-4CB6-B2F4-84E54AFD49FD.activeSandbox\Root\Library\Apple\System\Library\CoreServices\MRT.app\Con, 00000000000000000000000000000000, The MRT will always be in a random sandbox location. I’ve talked with support on this and they said that this is a known issue and that Webroot’s whitelist only allows for MRT to be in one location, so when it is found in another location it throws this false positive. They also said that the only method for releasing this file and allow it is to put the device in an unmanaged profile and then release the file from the agent on the Mac directly.I have several issues with both the false positive AND the way to fix it.Why is Webroot not using application signing to verify applications and still relying
Temporary Activate "Open" option on Client Machine
Hi All,Good Day. I am looking for a solution on Webroot EndPoint Protection CE 21.4 Client which allows me to temporary allow a client machine to open settings> Advance settings and change the schedule time. Once user sets the schedule time as per their requirements, I can again revoke access for client machine. Currently when user tries to Open webroot from notification are, they get the message “You don’t have permissions, contact your system administrator” Somewhat like that. Thankyou!
"Something" is blocking my Mac Pro Computer from accessing websites
For about 2 months now, websites are being blocked. I have a MAC computer and WebRoot …. and I have added website names to the approved list in advanced settings….and more and more websites are being designated as “Connection Not Private”...this site may be posing as …..to steal your info…..yada yada…. Then I have to click on “visit website”...then I have to enter my password….then I have to do those 2 steps over again….and then sometimes it will appear, and sometimes it won’t. Right now I can’t access Walmart.com….. it starts to show up, then disappears…. I have connected remotely with Geek Squad and they had remote control of my computer for about 4 hours and couldn’t fix the issue. It’s so frustrating. I can’t watch any videos on Rumble….You Tube and BitChute are still working. I have deleted history, cache and cookies a couple of times and restarted everything….which is a pain because then I am signed out of the sites I can access. What needs to be done? My computer is becoming l
How to Add a Logo to Email
I am setting up some email templates for security awareness training and would like to add our company logo. How can I upload an image from my PC to use in these emails? I do not want to link to our website. We are not allowed to use imgur or other image hosting sites. Is a hosted image the only way to include one in the email?
Just bought upgrade from Amazon, put in new code(on my android phone), appeared to work , but register screen says "free version, no expiration" and a banner on the bottom of the home screen says " upgrade to premiere version". Since i paid for a 2 year subscription, would like to not be using a " free" version Thanks in advanceRon
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