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I renewed Webroot from an Amazon purchase and when I go to my account from within Webroot, I go to a place called Carbonite-Webroot and they don’t have all my information on second computer. Have I been hacked, just a few minutes before that when I went to my account from within Webroot, it shows 7 days left on my two computers. Then I put in new keycode and end up going to Carbonite-Webroot and have to create a whole new logon. And it says my second computer has expired and it had 7 more days. Haven’t started it yet to enter new keycode. I don’t know what this Carbonite is? I see I can’t type suppose to be What happen to my account and it won’t let me change it.
I am getting this MsiInstaller error code 1013 every 15 minutes on both Windows 10 computers. It happened soon after updating Webroot with new key code. Have done this in years past and no problems. Can’t seem to get any support from Webroot when I click on “Help and Support” nothing happens.So to test my theory Webroot was the problem, I got both laptop and desktop (both Windows 10 with current updates) and was watching via computer management screen the error mention above happen every 15 minutes on both computers. On laptop I removed Webroot and started using Microsoft default virus software. No more errors have occurred on laptop for last 2 ½ hours. Still getting errors on desktop. Also, noticed something I don’t remember seeing before and that is a little padlock on the Webroot tray icon. Maybe it’s always been there ? I did set Webroot not to auto update, that hasn’t made any difference. More of the error code info is below: Product: Core -- Unable to install
I have been running quarterly phishing simulations to keep our users on their toes. I noticed that a handful of users are flagged as deferred in the Campaign Phishing Line Data. Do you often have deferred emails to your users? Do you care about them? Should we do anything about this? Thanks!
I'll attempt to be as clear as possible. I have been using Webroot IS for almost a year. I have 60 days left on my subscription. This subscription was for a 5-user license. However, I've only used 2 or 3 (if my tablet counts as one) of those licenses. In addition, back in December 2013, I also purchased a 5 user license of WSA Complete. (It was a great deal on New Egg that I couldn't pass up.) My son used one of those licenses for about a month and then switched back to another AV. I have not used any of the other licenses. So, my question is 1) do I still have unused IS licenses that I can use to extend my 60 days; and 2) do I still have Complete licenses that I can use to add-on or extend my 60 days? Thank you.
Everytime I go on Google Chrome, Mcaffee and Norton bombard me with at least 20 virus warnings that my computer is infected. I must carefully close each screen by selecting the x in the middle of the screen on the right side. I had my Geek Squad people remove the problem a week ago but it has returned. It has obviously embedded itself into my PC.
Hello, So i've never had this problem before. It has just recently started. It has happened a few times. Everytime i perform a manual shutdown on Webroot it stops. A few seconds later it just auto activates itself and comes online again. I've tried going into task manager and stop Webroot processes after i've performed a manual shutdown, it didn't solve the issue. Any help would be great. Thanks
We have a few new clients using Adobe CS and were advised to disable ID Shield in our policy to enable this to work.The problem is it now shows Webroot in a “Protection Disabled” state and prompts the user to enable ID Shield, which they cannot do because policies are centrally managed. I found a 5 year old thread on this with some promises by Webroot to address, but seems to me the issue is the same as it was in 2017.Is there any update on this? Thanks!
Full dump below. Happened twice in a row while running full disk scan. Seen notes about problems like this but they’re old. This is version 220.127.116.11. I believe this to be the current release but don’t know how to check that. I also don’t see an option to check for updates.Microsoft (R) Windows Debugger Version 10.0.22621.755 AMD64Copyright (c) Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\MEMORY.DMP]Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.Symbol search path is: srv*Executable search path is: Windows 10 Kernel Version 19041 MP (8 procs) Free x64Product: WinNt, suite: TerminalServer SingleUserTSEdition build lab: 19041.1.amd64fre.vb_release.191206-1406Machine Name:Kernel base = 0xfffff802`60000000 PsLoadedModuleList = 0xfffff802`60c2a2d0Debug session time: Tue Nov 1 11:09:45.171 2022 (UTC - 5:00)System Uptime: 0 days 2:14:42.557Loading Kernel Symbols............................................
Hi Team, I am coming from a McAfee EPo and ESET solution to a webroot solution. I am using the “Management Console - CE 22.4” to setup a range of Windows servers. I have a few questions: 1: Can we set the on access scan to “scan only on write” not read.2: Should we use file/folder exclusions?3: Is there a live scanning monitor to see what is being scanned at any time - this will test what should and what should not be scanned? We also have seen that when we do a remote desktop to a server, the scanner activates and the CPU increases. Thanks Phil
I am running Carbonite Safe CE 22.3 on a MacBook Pro M1 Max, running macOS Monterey Version 12.4 (21F79). About once a week, I am asked to grant it Full Disk Access permission. Except that it already has it. I see that Webroot Secure Anywhere went through this about two years ago in other threads. But I do not see a solution. Any ideas? Just to prove the point, here is a screen shot: