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Ugh..well I was trying to get my company off of AVG/Norton/Panda . I personally run Webroot on 5 personal machines. Unfortunately the inability to exclude folders ie e:SupportSecurityTools on our customer servers/Terminalservers from scans is a show stopper. In the real world..users forget passwords to outlook,zip files.. Download crap which does strange things.... We also store software/misc tools for decoding passwords... scanning networks/packet sniffers; Nirsoft tools.... most of which can be considered hacker tools in the wrong hands. My Techs now hate Webroot because it munches their tools on remote servers. They have to disable Webroot completely (VERY BAD) download the deleted tools... run 'em and then re-enable Webroot.. This costs time/money and frustration. Only they (techs) have administrator access and Administrator read/execute is required for those special "Tools" directories. If Hacker/virus gets admin access... server is pretty much screwed anyway so the &quo
I have webroot installed on my mobile phone and have been using it fine for weeks. I used the phone in an airport OK and turned it off. I then needed to make another call and turned on the phone and up came the red webroot locked message. I did not ask for the phone to be locked and no one else has access to do that, so why did it happen? PS, I am not switching SIM card or anything like that. Just turned off the phone completely and turned it on again later to make a call.
hi i just install Webroot SecureAnywhere complete and i have firefox 13.1 installed i click on the webroot on the firefox bar then it ask for my mail and pass when i type my mail and pass webroot says Unknown email address shows in red color but when i log my email in my webroot account login it works but it dont work in the toolbar can any one tell me how to fix it please thanks
I purchased a 5 user license for SecureAnywhere Complete a few days ago. I have installed it on 5 PC's and one Droid Bionic. 3 of the PC's are Windows XP, 1 is Windows 7 32 Bit and the final is Windows 7 64 bit. All 3 of the XP Boxes lose the ability to cut and paste. Rebooting fixes it for a while, but it happens again within 10 minutes. Shutting down Secure Anywhere fixes the problem immediately without reboot and it works fine until I restart Secure Anywhere. And it will happen again in a few minutes. It will come and go. On the 32 Bit Windows 7 PC, the CPU stays neat 100% when I am using Chrome. The mouse movement becomes "sticky" and I end up shutting down Chrome and restarting it. Within 5 minutes with 3 or 4 tabs open, it happens again. I only have a couple of extentions. When I shut down SecureAnywhere, the CPU does not hit 100%. On this same PC, the number keys change to arrow keys so the cursor jumps all over the screen when I try to enter numbers. The regul
So I purchased Webroot with my laptop last year, and only recently renewed via the client (unfortunately I paid $39 and purchased the additional year for another $19, wish I had checked the website first). Anyhow, I installed the new version, and ran a full scan hoping Webroot would locate some nasty adware that I had somehow picked up when I recently installed Firefox. It did locate an adware .exe, and I removed that, but the other adware was still there. So I did a system restore, which I should have tried in the first place. System restore worked and the adware is gone. Unfortunately it screwed up Webroot to the point that I could not even uninstall it. The FAQ said to try and open the client, but I cannot even open the client. Is there someway I can download a the client and install using my keycode? And, no, I did not pay the extra $10 for the back-up disk (I just pad $60+ for the software). Help!
I seem to be having similar problems. It take almost 10 minutes for the page to open and after that it is unresponsive and will not let me click anything. I disabled admin for the program but it still wont respond. Is there any other way to get it to respond so i can update it. **edit for useful subject line and to move to proper forum
I just installed the complete version of Webroot and placed a keycode and ran an initial scan. When I access my secure anywhere account, under PC security, it lists that I have not associated Webroot to any PCs. Similarly, I just download the iphone app on my phone. I can't seem to log in, using my email address as the user name, but I can log in to the Webroot Secure Anywhere account on the web. Also, is Webroot compatible on the Nook. Thanks for the help.
All I can find is a single file called "WRSA.exe" in "C:Program FilesWebroot" on my 64-bit machine? Seriously? Only one executable? No DLLs or extra files? I'm very surprised here. Other software I've used has tons of other files including DLLs, driver files, etc.
I have one XP machine left, fully patched. It had WSAEP deployed to it with Group Policy. Ever since, it's been freezing hard after a random number of minutes. No mouse, no keyboard. I tried starting a scan on C: from the context menu then left the machine alone, it froze up soon after. Another strange thing: The machine has a Run entry in the registry, WRSA.exe -ul. But there is also an entry in Services, WRSVC, which points to WRSA.exe -service. The service is disabled, and I can't enable it. If I try I get a modal dialog that says "0x13d." On my Windows 7 machines this service is Automatic and started. I'm looking for tips on what to try. [b]UPDATE:[/b] I uninstalled WSAEP from the XP box and forced a group policy update. After a reinstall the service is running. However I'm still getting the complete hang. The box has passed a full suite of Dell memory and system diagnostics.
Here at Webroot, we see so many customers (and potential customers) ask “what’s the difference between Webroot SecureAnywhere and the older Webroot products?” The short answer is a winning combination of compatibility, unmatched speed, efficiency, and protection. The longer answer is this: [b]Internet Security Trendsetting[/b] Unlike sports, there is no such thing as the “seasoned veteran” when it comes technology, and terms like “classic” and “old school” typically mean your product is outdated and slow. In fact, the only way veterans survive in the tech world is if they have a quality product that is constantly being updated (if not reinvented) with the newest technology. One of the few exceptions has been the internet security industry as a whole. For far too long, internet security companies have been playing it safe, reluctantly avoiding to stay current with the ever-evolving technological trends. Needless to say, every internet security software company (including Webroot
Hi, To Start off, both me and my mom were updated to Webroot SecureAnywhere Essentials about 6 months ago. We both currently have version 188.8.131.52 (we're on the same license) and we both use PCs that run Windows 7. Before the update (aka the old version of Webroot), we would run scans, and it would catch everything, and it worked great. However, after the update, we both noticed that our scans would not detect any threats. I thought this was normal at first, but six months later, and after 50 or so scans, Webroot has not detected a single thing. I know that this cannot be pure luck, because Webroot was always catching things, on the old version. We checked to see if our subscription had run out, but we still have 279 days left on it. So...all in all, we're a little confused as to why nothing has been caught, ever since we were updated to the new version. Any help or input is appreciated! On a side note...we both have all of our Webroot firewalls and shields activated.
Have been running PrevX for long time and just installed WSA Essentials on XP computer. I don't know whether there's any particular reason to do so, but can you, if you wish, run WSA and PrevX at the same time? The reason I ask: I installed WSA some time ago on a laptop, same circumstances, and PrevX disappeared after the WSA installation and I just assumed they shouldn't run together and WSA removed it. When I installed WSA a little while ago on this computer, after the installation and a reboot PrevX was still in the system tray (I had shut it down during the installation). I didn't turn the protection, on but a 'right-click' on the icon appeared that I could. I know I could now just uninstall PrevX, but thought I would ask about it first out of curiosity, as I just assumed you probably wouldn't want to run them together and likely couldn't if you wanted to. Still have a license for awhile on PrevX and just bought WSA on a great discount Thanks for any info on it... Quinn
AT&T email and Dolphin Browser for tablets Ver 1.0 are leaving advertising apps on my homescreen. Is there a way that I can use Webroot to block this unwanted activity? I am concerned about collection of personal data since I have no idea how deep this intrusion goes, nor any idea of how to stop it.
I will be upgrading to WSA Complete in a few months (Just before this keycode expires). There are a few accounts I have that require a double log in. Good example would be Bank of America. Window 1: User sign in. Window 2: Passcode. Does WSA Complete log into accounts with this type of log in?
[u]From the mobile security website, you’ll be able to:[/u] [list] [*]Find your phone on a map if it’s lost or stolen* [*]Activate a scream alert to find your phone nearby* [*]Remotely lock your phone to protect your personal data like passwords, contacts, and photos[/list]How are you supposed to do any of that if you have to register first, and to register, you have to have a key code?
I am having a similar issue as several others on various postings but I'm unable to get a resolution so I thought I'd ask here. I have two PC's protected and working fine. My wife and I have exactly the same Android phones. My phone works fine but I am unable to log into Webroot through her phone and the the "the email or password you entered is incorrect". The online interface shows her phone "needing attention" and that the "USB debugging is enabled" where in fact it is not. I am unable to make the program run at all on her phone. Her phone did work just fine when new and she broke that phone and got an exact replacement and ATT moved her SIM card to the new phone. This is approximately when we started having issues with her Webroot software not working. What can I do to fix this? Thanks.
I bought Webroot Secure Complete 6 months ago and loaded it onto my computer, no problems. Now today, 06/16, bought my first ever android phone (Galaxy Ace) and thought that it was sensible to protect that as well. I've followed the Mobile Help instructions for downloading the app from the Google store onto my phone and the three icons have appeared in my app list. However, when I attempt to log in to my Webroot account via my mobile phone, using my username, password and keycode, it states that either the username or password is incorrect. (The email address on my mobile phone is not autofilled with an incorrect address.) This is despite me being able to login to my account on my computer using the same username and password. Also, my mobile phone has not appeared in the list of protected devices on my account. Any ideas why please?
I've been having virus trouble for a week now. I origonally had Norton running and after my 13 year old son had his friend come over to stay a couple days my computer started acting kinda wierd. I would hear ocasionally music playing in the background or a commercial ad like I was listening to the radio. Then it would stop for a few minutes or cut in and out. I noticed my bandwidth on my DSL modem was being used even when I don't have any programs open. So I started looking for other virus programs to scan my computer to figure this out. I've tried PC Tools Spyware Doctor and found a couple virus's. But the bandwith was still being used without my consent. And ocassionally I would still hear commercial ads in the background. I also tried AVG and Mcaffe without much luck. So I did a search for Top Rated Virus software and came across WEBROOT. I had to install it while in safe mode as I couldn't get anything to install while in normal mode. After downloading the trial version
i have installed webroot mobile security and antivirus on my android device but i cannot get started. it asks me to create a webroot account but when i try to sign in it displays an error message"your device currently doesn't have internet connection. raw error: malformed licence check responce received". this doesn't mean anything at all because i have internet connection perfectly well. in order to sign in i had to visit webroot's url. but still when i tried to log in, the same problem occured. please let me know why is it happening? **edit for useful subject -admin
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