Product Help & Discussions
Questions About a Webroot Product? Start Here!
Today Firefox updated to 97.0 on my windows 10 machine. When I restarted my computer, nothing works in firefox anymore. I can load it once, but I can’t browse to any webpage or even pull up the settings or about Firefox menu. When I close it I cannot open Firefox again.I tried uninstalling and reinstalling Firefox. I eventually tried installing the 32-bit version and it worked. I reinstalled the 64-bit version and found that if I close out of Webroot completely it would work normally. It only works if I shut down webroot completely. If I turn off individual shields (or all the shields) it won’t work, but exiting webroot causes firefox to instantly start working again.Webroot gives no indication that it is blocking anything. Any ideas as to why this is happening and how I can fix it?
I got Webroot SecureAnywhere & for the first 2 months it scanned fine and now all of a sudden it says “First Scan Not Complete” and is stuck on “preparing to scan”. I’ve tried uninstalling & reinstalling and doesn’t seem to work. Any suggestions?
I have a small NAS attached to my network. I have it mapped as the Z: drive on the computers on the network. I want to periodically scan the drive with Webroot from one of those computers (I don’t care which one, as long as I can get it to work). That does not seem to be possible right now.When I right-click on the Z: drive in File Explorer and select Scan with Webroot, it only scans the root directory and quits. If I select a folder below the root, it scans that folder but none of its sub-folders.So, it appears that on a mapped network drive Webroot is unable to scan anything more than a single directory at a time. This is a problem/defect that appears to go back at least 8 years. The only other reference I could find on here was a topic that was created 8 years ago describing the same problem. The most recent post in that topic was 6 years ago and the problem still existed then.Has the defect been corrected since then? If so, what do I need to do to persuade Webroot to scan more than
Hello, I have the Android Webroot SecureAnywhere Mobile Complete App (ver. 18.104.22.168428) installed on my Samsung phone. Yesterday, I was helping my parents (83 & 85 years old) setup their new Motorola phones and was trying to download the Webroot SecureAnywhere Mobile Complete App, but couldn't find it in the Google PlayStore. The only Webroot App I found is called Webroot Mobile Security (ver. 6.5.0).1. Is the Webroot SecureAnywhere Mobile Complete App no longer supported?2. Has it been replaced with the Webroot Mobile Security App?3. Does the Webroot SecureAnywhere Mobile Complete App still function? It seems to be running okay on my Samsung Phone? It runs scans and shows the number of days remaining in my subscription okay.4. What is the Webroot Mobile Security App? Does it still run on demand scans of all files and Apps on Android phones?5. It looks like it is only a web browser App that looks at the users browser activity when you use that App (Google Chrome)?6. Does
WSA 22.214.171.124 not working with newly installed Monterey 12.2. "Preparing to scan" times out after about 10 minutes.
mac os monterey 12.2 installed on macair m1 2 weeks ago. webroot secureanywhere v126.96.36.199 today, found acct. info gone, worked last week. re-entered activation code and rebooted,still does not scan, sits at “preparing to scan” for ~10 minutes then auto cancels.+600 days left on subscription Incompatible with Monterey?New Privacy Settings required?infected with malware?
When a user that has already been synced as a target to SAT uses the registration URL for a training campaign, if they do not use the exact uppercase/lowercase spelling of their email address, it registers them as another target within the SAT portal. Could this be updated to NOT be case-sensitive? This is causing issues for the statistics on training campaigns and on the training campaign reminders.
While i was on a help desk call to quicken, I was told I should have webroot to protect my computer. I could buy a lifetime subscr1ption for $249 plus tax for a total of $266.00. If I did not buy the subscription, the help desk call would be $99. The billing department told be the charge would be $299.99.After I set up my account with webroot, I saw that 95 pc's were using the same security key. sa5c-ttbb-xxxx-xxxx-67daThe charge was processed through paypal. The company as Removed email address for privacy concerns!
Win10 Pro x64, v 21H1 (going to 21H2 soon...)I have a 5ghz CPU/ 16gig Ram/ 500gig 6x optical SSD C: drive (with only 40gig used)/ 100mbps cable internet-This is a Very Fast Desktop, and no reason for Trusting Programs... to be sooo slow (with buggy ESET NOD32 AV), and went to Webroot SA AV, which is a little slower (Computer is no faster after a reboot).Every time I do a Windows Update (Install a new AV...), I have a list of 12 common... Programs/Utilities that I Fully open/close Twice to get them Trusted (Is there a better way??).I also slowly... open/close my Google Chrome browser 4-times, before it is fast.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~With all other AV’s I’ve had- I install them from a desktop folder download/reboot, before the hidden taskbar icon… is useable, then Trust Edge/ Chrome to get Extensions installed/Trusted….I did the same with my last Webroot install, but getting programs like Word/Foxit Reader… Trusted takes twice as long as before!?~~Should I have have installed diff
My software is set to the default settings where it scans the device daily. The scan report window does not go away. Each day a new scan window is there and these windows stack on top of each other. When I log in remotely the taskbar has a stack of webroot windows that I must close individually every day. This is annoying. Previous research said to remove and reinstall the agent. Tried that. It did not work. Any help out there please?
Dear all,By accident, I block one of the access right from Whatsapp Desktop’s window registry setting. Whatsapp Desktop cannot connect to internet everytime I run it!I have to disable Webroot’s Realtime Shield, Web Shield & Firewall first to make Whatsapp working again, then I go back to enable all the Shields again. how can I grand the access right to Whatsapp again to solve the problem? Thanks for any kinds of help!
Hi I have discussed this problem with your support techs before. Webroot freezes and won't scan.at one point I had to shut the computer down by entering the security code. Werbroot windows where otherwise frozen. Ive talked to your techs recently and I even had it at week squad in Orland Park Illinois. It was working win the returned it. however nothing else seems to be wrong with iMac. Is here anything that we could try? I keep on thinking this is a Webroot problem.
I can’t login or reset password and have not received an email to reset the password. Webroot came with a laptop purchased at Best Buy. I tried to renew online and was billed 4 times. I have spoken with customer service and sales in an attempt to correct the problem. I purchased a new license from customer service and was sent an email that contained the download information. I have tried to download; I have tried uninstalling and reinstalling the software. I have tried to logon for customer service only to be repeatedly logged out. I’m more than frustrated. Prior to all of this I held on line for over 45 minutes for a support tech. I’m thinking it’s time to contact the Better Business Bureau.
I have Poll Interval = 15 minutes. One customer turned off his computer (running Windows 10) for a while, so the status of the agent is Unseen… Now, he turned on, the agent was updated to 188.8.131.52, and it’s almost one hour already, the status of the agent is still Unseen from… Besides, I sent Re-Verify Data command, and the system said “Reverify the contents of the selected device's local database when the next scan takes place.” However, even I tried to run scan manually, the command log is still showing status: Not Yet Received.Any other setting that I can push the update between the agent and the management console quicker?Thanks.
Webroot finds this infection. I tell it to remove the threat, and it finds it again. It makes NO forward progress in actually removing this virus. Support appears to be closed, and I’m not yet finding this in the community forum.OldCoder
Web page won't actually let me log into Open a Support Ticket. It asks for permission to create cookies, I giver permission, I paste in my password, and it goes back to the damned cookie window.OldCoderEdit: Removed personal email address. ~ PTD ~
Good morning,Went to run a scan and Webroot now shows first scan not run with blue screen. tried to run scan it lasted 11 seconds then said scan not completed. I have restarted my MacBook Air and still get same issue. I tried to reactivate with key code to no avail. I have been using Webroot for a few years now and trying to contact support.
Hello, Recently my Windows 10 OS was corrupted but repaired. However, the Webroot icon in my taskbar is now gone. I’ve checked the Webroot site and it seems that I’m still covered but I’m not sure if Webroot will notify me when they’re running a scan on my system ( I prefer to see these pop-ups as they are reassuring).How can I get the icon back and will Webroot continue its notifications?
Hi,I need to exclude a directory under the user’s home directory on a drive containing all user home directories.The folder in question is a cache folder for an application, and the Real Time scanning slows it down terribly. For example: 'thisfolder’c:\home_folders\joe\thisfolderc:\home_folders\bill\thisfolderc:\home_folders\steve\thisfolder So I'm looking for a pattern maybe like: c:\home_folders\*\thisfolder How can I accomplish this
Hello Everyone. I purchased a 14TB External Hard Drive. After Coping my information Into the External Drive, I noticed The company made a mistake and send me 12TB instead of 14TB. I called the Company, and they said to Delete all the Info, and send us the External Had Drive Back to us, and we shall send you the correct size. I can easily Format the Drive, but How can I Erase and totally Wipe all the In Information's Completely from the external Hard Drive.Thank you very much.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.